Import only loading some items
I don't expect much, support for this product is generally horrible. I have exported my full items list and added 100+ new items to the text file. When I went and re-imported it. It has only added some of the items. Others are just completely missing. No errors were shown when importing.
File stuck in Backing Up
Hi there. I started backing up the MYOB Account Right file. After a while I got an error message saying "Back UP Connection Error" and the file couldn't be backed up. Now I try to open the file but can't open, the system says "The file is currently backing up. You can sign in once the backup is complete". I'm stuck and can't do anything. Does anyone know how this can be fixed?
PayDirect - Invoice form CUT OFF at the bottom losing our terms and conditions when displayed via Invoice Portal. A4 size invoice format not working.
Hi All Any ideas how to fix and format Invoice sizing for PAY DIRECT viewing in Browser view and Downloaded PDF via Invoice Portal? Invoice format and size is fine for normal A4 PDF and Printing via Desktop MYOB. Just setting up Pay Direct for first time to test and trial. Thanks Nathan
Issue Exporting Item List to Excel & Bulk Update Queries
Hello, I hope you're doing well. I’m currently trying to export the Item List from MYOB to Excel, but when I attempt to export it, the file is only available in Text format. I’ve tried changing the file type to Excel, but unfortunately, it doesn’t work. Could anyone advise if this issue might be related to our current subscription plan? Currently our plan is just Essential plan. Additionally, we are hoping to: Export the item list, perform a bulk update, and add the APN number for each item. If there's a way to add the APN number in bulk, can we do that easily or will it need to be entered manually? We use Custom Fields 1 and 2 for Best Before dates, and Custom Field 3 for the Name to connect our website. We’d appreciate any help or guidance on how to proceed with these updates. Thank you in advance for your help! It would be much appreciated!
Difference between subsidiary ledgers and Trial balance
I have identified discrepancies between our subsidiary ledgers (Customer & Supplier) and the Trial Balance. The check was conducted today after recording all payments and receipts. Since this type of reconciliation has not been performed before, it is challenging to pinpoint the errors to a specific period. If anyone has experience resolving such issues, could you please share your approach to locating these differences?Importing Build Items
In our business, we use manually created Build Items instead of Auto-Build Items for various reasons. Some of the transactions for these manually built items take significant time to input, so I was hoping to streamline the process by importing them from an Excel file. However, I have only found the option to export/import Inventory Adjustments, which does not appear to be the same as Build Items. The inclusion of the Account Number for Inventory Adjustments appears to be the difference. I noticed that I am unable to export Build Items directly, which further leads me to believe that Build Items and Inventory Adjustments are handled differently. Could you provide guidance or confirm if there is a way to import/export Build Items more efficiently? I attach a document with two diagrams depicting the screens I am referring to.Importing Build Items
In our business, we use manually created Build Items instead of Auto-Build Items for various reasons. Some of the transactions for these manually built items take significant time to input, so I was hoping to streamline the process by importing them from an Excel file. However, I have only found the option to export/import Inventory Adjustments, which does not appear to be the same as Build Items. The inclusion of the Account Number for Inventory Adjustments appears to be the difference. I noticed that I am unable to export Build Items directly, which further leads me to believe that Build Items and Inventory Adjustments are handled differently. Could you provide guidance or confirm if there is a way to import/export Build Items more efficiently? I attach a document with two diagrams depicting the screens I am referring to.
