Forum Discussion

Aki_E's avatar
Aki_E
16 days ago

File stuck in Backing Up

Hi there. I started backing up the MYOB Account Right file.  After a while I got an error message saying "Back UP Connection Error" and the file couldn't be backed up. Now I try to open the file but can't open, the system says "The file is currently backing up.  You can sign in once the backup is complete".

 

I'm stuck and can't do anything.  Does anyone know how this can be fixed?

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    16 days ago

    Hi Aki_E,

    I am unable to locate your Company File's serial number using the email registered to your account here on the Community Forum. We have an online script that can be arranged to fix this issue. I recommend reaching out to our support team directly. You can contact them via Live Chat through our virtual assistant at MOCA or by submitting a support case at  http://myaccount.myob.com/.

    Regards,
    Earl

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