Forum Discussion

Cover User

2 years ago

Solved

MYOB stuck in back up mode

Hi, hoping I can get some urgent help. Our file is stuck in back up mode, I send an email request for help 5 days ago but no one has gotten back to me.

How do I contact someone for some help, please.

Desktop

Princess_R
2 years ago
Hi BeckyT,

I hear you. Having trouble with your file backup and no response yet? That's not cool at all. But hey, don't sweat it! I'm here to get things back on track for you. I've just done a bit of magic on your account and applied a fix. All you need to do is log out and log back in again. Fingers crossed, your file should be back in action!

Feel free to reach out anytime you need further assistance.

Cheers,

Princess

6 Replies

Princess_R
MYOB Moderator
2 years ago
Hi BeckyT,

I hear you. Having trouble with your file backup and no response yet? That's not cool at all. But hey, don't sweat it! I'm here to get things back on track for you. I've just done a bit of magic on your account and applied a fix. All you need to do is log out and log back in again. Fingers crossed, your file should be back in action!

Feel free to reach out anytime you need further assistance.

Cheers,

Princess
Shella_A
MYOB Moderator
12 months ago
Hi ECElectrical

I'm glad to inform you that I've reset your company file back to active. Try logging out and back in to check if everything's okay now. Let me know if you need further help!

Cheers,
Shella
ECElectrical
Contributing Cover User
12 months ago
Thank you so much Shella
You are a legend :) i was having kittens thinking no I have so much to do before EOFY
BeckyT
Cover User
2 years ago
Thank you so much Princess_R
Im back in!! Really appreciate your help!!!
ECElectrical
Contributing Cover User
12 months ago
Hi Princess
Our MYOB file is also stuck in backup mode. would you be able to assist with making our file active again too
Earl_HD
MYOB Moderator
12 months ago
Hi ECElectrical,

We're glad to hear that your issue is now resolved. If you have any further questions, please feel free to start a new post, and one of us will be happy to assist you.

Regards,
Earl