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BeckyT's avatar
BeckyT
Cover User
1 year ago
Solved

MYOB stuck in back up mode

Hi, hoping I can get some urgent help. Our file is stuck in back up mode, I send an email request for help 5 days ago but no one has gotten back to me.

How do I contact someone for some help, please.

Desktop
  • Princess_R's avatar
    Princess_R
    1 year ago

    Hi BeckyT,

     

    I hear you. Having trouble with your file backup and no response yet? That's not cool at all. But hey, don't sweat it! I'm here to get things back on track for you. I've just done a bit of magic on your account and applied a fix. All you need to do is log out and log back in again. Fingers crossed, your file should be back in action!

     

    Feel free to reach out anytime you need further assistance.

     

    Cheers,

    Princess

8 Replies

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 year ago

    Hi BeckyT,

     

    I hear you. Having trouble with your file backup and no response yet? That's not cool at all. But hey, don't sweat it! I'm here to get things back on track for you. I've just done a bit of magic on your account and applied a fix. All you need to do is log out and log back in again. Fingers crossed, your file should be back in action!

     

    Feel free to reach out anytime you need further assistance.

     

    Cheers,

    Princess

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    1 year ago

    Hi ECElectrical

     

    I'm glad to inform you that I've reset your company file back to active. Try logging out and back in to check if everything's okay now. Let me know if you need further help!

     

     

    Cheers,
    Shella

  • ECElectrical's avatar
    ECElectrical
    Contributing Cover User
    1 year ago

    Thank you so much Shella

    You are a legend :) i was having kittens thinking no I have so much to do before EOFY

  • ECElectrical's avatar
    ECElectrical
    Contributing Cover User
    1 year ago

    Hi Princess

    Our MYOB file is also stuck in backup mode. would you be able to assist with making our file active again too

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    1 year ago

    Hi ECElectrical,
     

    We're glad to hear that your issue is now resolved. If you have any further questions, please feel free to start a new post, and one of us will be happy to assist you.

    Regards,
    Earl

  • ECElectrical's avatar
    ECElectrical
    Contributing Cover User
    7 months ago

    Hi

     

    Our MYOB file is stuck in backup mode again. Could someone please release it

     

    Thanks

    Amy

    E&C Electrical 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    7 months ago

    Hi ECElectrical​,

     

    Happy to help! I’ve just run a quick script on your file, you can now log out and log back in, everything should be working as expected. If you ever get stuck in backup mode again, feel free to start a new post anytime or chat with our handy virtual assistant, MOCA, who can connect you to our live chat team.  

     

    Cheers,

    Princess

     

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