EOFY totals
The totals from the Payroll Summary, payroll register and EOFY verification report all match but the totals for one employee are incorrect. Due to a problem with a payroll category I have to reverse all the pays for this employee and reprocess them (13 pays in total). I have sent multiple nil pays and did event updates from the payroll reporting centre but this has not updated the total for this employee. What other options are there to fix this problem. Thanks in advance8Views0likes1CommentSingle Touch Payroll (STP) Connection Troubleshooting Steps
If you are getting an Unable to Connect error when using STP or a Something's gone wrong at our end message with STP, there are 2 instances this normally happens with: 1. When you're running through the Readiness Check. 2. When you're setting up STP. If it is happening when you're running the Readiness Check, or Checking Payroll Details, it most commonly relates to the Internet connection, try restarting your Router and try again. If this fails, try flushing your DNS Cache on the computer To Flush the DNS Press the Windows Key on your keyboard Type in: cmd In the list of results, right-click on cmd.exe and choose Run as Administrator A command prompt window should appear At the flashing cursor, type in: ipconfig/flushdns Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly After the confirmation message, close the window Close AccountRight then re-open the software Firstly, you'd want to check that the version of Internet Explorer on your computer is Version 11, the latest version. Once updating that, close and reopen AccountRight and attempt to open this screen. If no changes, follow the steps below (Ensuring you restart AccountRight after each one) Ensure you are using TLS 1.1 & 1.2 in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Go to: Internet Options → Advanced Tick Use TLS 1.1 Tick Use TLS 1.2 Click Apply and then OK Close AccountRight then re-open the software Reset IE default settings Open Internet Explorer Click onto the Cog in the top-right Go to: Internet Options → Advanced Click Reset to restore the Advanced Settings Close AccountRight then re-open the software Clear the Internet Explorer Cache Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Click Delete on the first tab Delete Browsing History (Temporarily files and cookies) Click OK to begin deleting this Close AccountRight then re-open the software Add as trusted site in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Go to the Security Tab → Trusted Sites → Sites Add: https://*myob.com Close AccountRight then re-open the software Can you try on a different PC? If you are online, try the file offline Go to: File → Work offline (Check out) If you are the Owner/Administrator, you can continue to check out the file One the checkout process has completed, attempt to go use STP again If this is successful, you can then check the file back: File → Work Online (Check in) Flush the DNS Press the Windows Key on your keyboard Type in: cmd In the list of results, right-click on cmd.exe and choose Run as Administrator A command prompt window should appear At the flashing cursor, type in: ipconfig/flushdns Hit Enter on your keyboard and a confirmation message should be displayed - If not, retry steps 4-5 and ensure the command is typed correctly After the confirmation message, close the window Close AccountRight then re-open the software Try setting Internet Explorer as the Default Browser Navigate to Settings. You can get there from the Start menu. Select Apps Click Default apps in the left pane Click Microsoft Edge under the "Web browser" heading. If there's a different default browser, you'll see that program's icon under "Web browser" instead. Select the new browser (ex: Internet Explorer) in the menu that pops up You'll see that your new selection is now listed under "Web browser." Close AccountRight then re-open the software Enable Access Across Domains in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Go to the Security Tab → Trusted Sites → Custom Level Enable: Miscellaneous → Access across domains Enable: Miscellaneous → Launching programs and files in IFRAME Close AccountRight then re-open the software Lower the Security Settings in Internet Explorer Open Internet Explorer Click onto the Cog in the top-right Click Internet Options Go to the Security Tab → Trusted Sites → Security Level for this Zone Set this to Low Click Apply then OK Close AccountRight then re-open the software This next option may have other potential security risks if actioned, speak to your IT person if unsure In Server Manager, under local server turn Enhanced Internet Explorer Security Settings 'off' If none of the above steps work you will need to contact an IT professional to further look into this error. Still having troubles? Let us know by Starting a Post and write down the details of the issue and we'd be happy to help4.6KViews0likes0CommentsPayroll payments
Dear Support Team, If Company A employees are transferred to Company B, and we need to pay the employees out Co. B, is there a quick and simple method of transferring the employee card information from A to B. Also the two companies have 2 different ABNs. Further what is the quickest way to connect to the ATO for STP 2 for Co. B? Thank you ShanthiSolved96Views0likes10CommentsSTP Report not matching PAYG
Hi The ATO is reconciling PAYGW based on the amounts in the 'STP reports' The STP reports includes PAYGW for deleted & reversed payruns so the PAYG is overstated as it includes double-ups. The activity summary matches the verification report in STP reporting which is lower than the amounts in the 'STP report' section. Is there a way to correct the STP report amounts to match the activity summary & verification report as the ATO is saying that we have underpaid PAYGW ?Solved47Views0likes1CommentEntering processed payroll into new AccountRight for STP
Hi Payroll has already been processed YTD in an older version that does not report for STP. How do I enter YTD payroll figures into AccountRight ensuring all balances & accounts are correct and then report for STP. Previous financial year was brought in through processing YTD figures in payroll and then not creating a bank file. Thanks.126Views0likes1CommentSTP / IAS PAYG amount not matching MYOB report
ATO business portal IAS PAYG amount not matching MYOB report I accidentally ticked "Yes, report updated pay run" by mistake, instead of "No, report new pay run". This particular pay event has been recorded in MYOB and is correct, but the STP Payroll Reporting Centre has a $0 report as it was noted as a Pay Run Update. Despite correctly entering a subsequent pay event, with the next report having the correct YTD amounts, somehow the amounts have not updated so there is a mismatch with the ATO portal which has the lesser amount (without the "updated" pay run). How do I make sure that this pay event is actually picked up? Do I need to reverse the pay run and then re-enter it clicking "No, report new pay run" I entered the correct details with the IAS report, but this still doesn't match what they expect so am unsure of any repurcussions or issues to come. Thanks389Views0likes2CommentsPraise for Sean
Trying to get the payroll to balance to the payroll verification report and coming up against a number of challenges. It certainly highlighted some gaps in my understanding of what can go wrong. I finally got on to the right person who told me the difference was caused by some inactive employees. I reinstated those and ran a final paycheque and it fixed the issue. I note that none of these steps were found in the help files. I cant thank Sean enough. Seriously great work. Kevin V Russell259Views1like1CommentSTP Payroll Reporting - Accepted With Errors
Hi All, I just wanted to ask about MYOB - Payroll - STP Reporting, I can see that most of my payroll runs have been accepted but some have been accepted with errors. Cessation Reason Code must be provided (ATO error code: CMN.ATO.PAYEVNTEMP.000377) Cessation date cannot be before the Commencement Date (ATO error code: CMN.ATO.PAYEVNTEMP.000282) This is next to 2 employees who were rehired in 2021, I have since fixed up their termination date in the myob reportin gcentre and all payruns are now "accepted" which is good. My question is - is there anyway to fix or amend these "accepted with errors", will this be an issue at EOFY? with payment summaries? Thanks kindly.744Views1like3CommentsDeducting Monies in Lieu of Notice
When processing an ETP, you're usually PAYING the employee monies in lieu if they were terminated by the company, and so we assigned the Monies in Lieu of Notice payroll category to W1 in the Activity Statement fields. Under our EBA we are able to withhold monies in lieu of notice when an employee resigns without giving appropriate notice, so this is a DEDUCTION rather than a payment. We processed a termination pay recently where no notice was given and entered a negative amount against the Monies in Lieu of Notice category. When lodging the May IAS, the W1 amount calculated has not deducted the Monies in Lieu of Notice (see breakdown on the attached Payroll summary report). Do I need to create a Payroll Deduction (so it is included as a W2 withheld amount) rather than using a negative amount in the Monies in Lieu of Notice Wages category so it will be recognized by STP?Solved1.6KViews0likes5CommentsEmployee has provided incorrect bank details - how do I deal with this?
After processing a batch (ABA) payroll, one of the pays was bounced back and recorded in bank feed as the employee has provided incorrect bank details. Do I record this bounced payment as receive money in bank feeds, then pay to the correct bank account through spend money? Thanks! JenniSolved1.1KViews0likes1Comment