EOFY totals

Question

The totals from the Payroll Summary, payroll register and EOFY verification report all match but the totals for one employee are incorrect. Due to a problem with a payroll category I have to reverse all the pays for this employee and reprocess them (13 pays in total). I have sent multiple nil pays and did event updates from the payroll reporting centre but this has not updated the total for this employee. What other options are there to fix this problem.

Thanks in advance

princess_r · Answer

Hi HayB,&nbsp;Great job laying out everything you've tried so far, it really looks like you’ve done a lot of the groundwork! There are just a few key things to double-check, especially if you’ve had to reverse and reprocess a few pays:Double-check that all the reversed and re-entered pay runs for this employee are actually sitting in the right payroll year you’re currently reporting to the ATOMake sure every pay item that’s been used for this employee has the right ATO Reporting Category assignedSee if any of the pay items you used are accidentally ticked as "Exempt from PAYG withholding"Once you’ve spotted where things might have gone off track, we’ll be able to make the right adjustments before you send an update event or process the pay again.&nbsp;Cheers,Princess

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EOFY totals

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