Hi HayB,
Great job laying out everything you've tried so far, it really looks like you’ve done a lot of the groundwork! There are just a few key things to double-check, especially if you’ve had to reverse and reprocess a few pays:
- Double-check that all the reversed and re-entered pay runs for this employee are actually sitting in the right payroll year you’re currently reporting to the ATO
- Make sure every pay item that’s been used for this employee has the right ATO Reporting Category assigned
- See if any of the pay items you used are accidentally ticked as "Exempt from PAYG withholding"
Once you’ve spotted where things might have gone off track, we’ll be able to make the right adjustments before you send an update event or process the pay again.
Cheers,
Princess