PhilT 1
Firstly re updates. We have just yesterday updated AccountRight 2024.09 to 2024.10 update at 11.50 am Aust ESummerT The first thing I do before doing the update is to look at the forum and see if anyone has experienced any problems with the new update. If nothing then we update. Now that we have updated we have found 2 major problems. 1. so I'm trying to email remittance advices to suppliers and its automatically on all suppliers which is what I want. I choose my date and then ok and it wants me to choose an individual supplier. I get this message. 'error please choose a card' this didn't happen yesterday and now with the update its happening today . 2. We also found that a recurring problem came back with the 2024.10 . Tried to send email in the locked period (June invoice) and wouldn’t let me. Wants to make changes. Same problem as previous in myob. Testing the software updates is not happening and suggest if not already being followed that the bug fixes previously ? fixed should at least be tested prior to new updates being released as this is Veeeeeery frustrating. We also have an EDI interface running (TOE) The Order Exchange and this also see's problems and causes a break down in our EDI ordering systems. Please HELP us as a community using your product. PhilT1
PLEASE STOP WITH THE TWO FACTOR VERIFICATION CODE!!!!
Youre honestly driving me crazy with this. There is absolutely no need! STOP!!!! Think about it: If someone has hacked my account, do you not think i would know within 24hrs??? If they have, thats great! They can have my Debt! Youre being ridiculous! Once a month i have no problem with. Every **bleep** 24hrs over multiple PC's however! Where do i send MY invoice for wasted time???? Got an E-Mail?
I feel like MYOB is really missing out on input from CCs into product development!
Many years ago I was part of the Partner Advisory Group for about 5 yrs - we were used to provide feedback on new features or releases from our experience over many years at the coal face - this has not happened for many years and I feel like the Myob Products are less effective as a result and workflows are more clunky - I really appreciated my long call with Amanda MYOB today who I believe is a moderator on this forum - Please Myob put thought into how you can use your long term Certified Consultants to continue to improve your product offerings - Thanks Geoffrey
Surcharge from online payments not shown on invoice
When a customer pays for an invoice using the MYOB online payment system and the fee payment is set to be paid by the customer, the invoice doesn't update to show the service fee or surcharge that the customer paid. My customers then need to have a copy of the invoice showing this surcharge amount. Can the invoice please be updated to show the surcharge that both I can view as the supplier and the customer can view? This link refers to the issue commonly in the MYOB Community: Provide receipt showing surcharges | MYOB Community Thanks.
Allow changes to entries in locked periods with a password override per transaction instead of having to unlock the period through settings
There are sometimes legitimate reasons why something needs to be changed on a transaction in a locked period. It's all well and good going in and changing the locked period date to an earlier date to allow this, but I've lost count of the number of times I forget to go back and change it back to the correct date after making the change. If we could just type in a password to override the warning for the specific transaction, it would be soooo much more secure, and noone else could accidentally slip a new transaction through while the period is unlocked. This would need to have a separate permission in user role setups - unlike the generic access to "preferences" as a whole so we can REALLY keep this permission locked down to the bare minimum number of users.
Urgent: no fault subscription cancellation
We've been harassed by MYOB for a while, with them demanding a payment. I went to my account trying to make a payment and there were no unpaid bills there. MYOB have drawn their monthly fees for every months, there's no arrears. But now we received a cancellation notification. What is this? Why is MYOB doing this? Can you please reverse the cancellation immediately? We cannot lose our records because of some MYOB aberration.
