PhilT1's avatar
PhilT1
2 months ago
Status:
In Progress

PhilT 1

Firstly re updates.

We have just yesterday updated AccountRight 2024.09 to 2024.10 update at 11.50 am Aust ESummerT

The first thing I do before doing the update is to look at the forum and see if anyone has experienced any problems with the new update. If nothing then we update. Now that we have updated we have found 2 major problems. 

1. so I'm trying to email remittance advices to suppliers and its automatically on all suppliers which is what I want. I choose my date and then ok and it wants me to choose an individual supplier.

I get this message.

'error please choose a card'

this didn't happen yesterday and now with the update its happening today .

2. We also found that a recurring problem came back with the 2024.10 .

  1. Tried to send email in the locked period  (June invoice) and wouldn’t let me.  Wants to make changes.  Same problem as previous in myob.

Testing the software updates is not happening and suggest if not already being followed that the bug fixes previously ? fixed should at least be tested prior to new updates being released as this is Veeeeeery frustrating.

We also have an EDI interface running (TOE) The Order Exchange and this also see's problems and causes a break down in our EDI ordering systems.

 

Please HELP us as a community using your product.

PhilT1

Accounting
  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    2 months ago
    Status changed:
    New
    to
    In Progress

    Hey PhilT1

    The issue regarding emailing remittance advices as well as printing/sending invoices within a locked period has been raised to our AccountRight team who are actively working on a resolution. I'll make sure to update you as soon as I have more information on both. 

     

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    2 months ago

    Hey PhilT1 

    We've made some changes to to resolve the bug preventing you from sending to multiple suppliers. If you receive a prompt to update, make sure you do so, this will allow you to send to multiple suppliers again. We are still investigating the issue where you're unable to send invoices within a locked period and will make sure to update you here once I have more information. Feel free to reach out if you have any further questions!