Secure your account with SMS two-factor authentication (2FA)
Hi everyone, We’re introducing an important security update to your MYOB login. Data security is our top priority. To add an additional layer of security and help protect your account, we’ll soon require SMS to be set up as one of your 2FA methods. Having SMS as a 2FA method will be mandatory for all customers who use MYOB Business and Connected Ledger software*. We are communicating this change to our customers in smaller groups. The first group will be receiving an email and in product message on the 18 th of August and will then have 30 days to set up SMS as a 2FA method. *Remaining customers on other software will be included soon, but can absolutely still take these steps to set up SMS 2FA now. What do I need to do? For a smooth login experience, please ensure you have an up-to-date mobile number on your account and have SMS selected as an authentication method. You don’t need to wait for the email and in product message, you can get this set up now! Follow the instructions below. How to enable SMS two-factor authentication Log into My Account at https://myaccount.myob.com Click your username in the top-right corner and choose Account security. Under Authentication, click the Add (>) button next to SMS and follow the instructions. Customers in Australia can find more detailed instructions here. Customers in New Zealand can find more detailed instructions here. Want more info? Here are some frequently asked questions. How does SMS 2FA work? Enabling SMS 2FA lets us send a one-time code to your mobile phone via text message when you log in. This extra step helps keep your account secure by making sure it’s really you trying to sign in, even if someone else knows your password. Already have SMS 2FA? We recommend setting up an additional method like an Authenticator app. That way, if you lose access to your main 2FA method, you can still log in without needing to contact MYOB. Learn more about logging in and two-factor authentication. What happens if you don’t set up SMS 2FA by the due date? To keep your account secure, we strongly encourage you to set up SMS two-factor authentication (2FA) now. It should only take a couple of minutes. If it’s not set up before the due date for your cohort, your account will be locked and you won’t be able to access your files until SMS 2FA has been enabled.BNZ bank feed disconnections
Update 27/08 Hi all, today the BNZ bank feeds have been disconnected as per our previous announcements. For any customers who did not reconnect their bank feeds prior to today, you will now need to set it up again. Check out the instructions herefor how to set it up. Update 19/08 There's one week to go, MYOB will be sending more communications to customers today to alert them to reconnect. If these steps below are not taken before the automatic disconnection on the 27th August, then customers will need to set up their bank feeds again as a new connection and will then be required to reconcile between the old and new bank feed. To avoid any inconvenience, please reconnect now following the instructions below *FYI - Partners will receive a list of impacted files/customers by email Original post 07/08: Hey everyone. From 27 August, customers on the original BNZ bank connection will have bank feeds automatically disconnected, due to an API upgrade from BNZ. To reconnect your bank account or credit card, go to app.myob.com > Banking Hub > Click Reconnect BNZ bank accounts. For more information, check out this page! Reach out if you have any further questions. Cheers, Amanda.MYOB Secure Invoicing Upgrade: update and Summary 11/03
Hi everyone, Due to a high number of comments (and MYOB replies) about Secure invoicing, I am posting a summary of the change, frequent questions/complaints and the answers from MYOB to make it easier for everyone to find this important information. I will also be archiving the previous discussions on the forum so that this new post becomes easier for customers to find. It is a long update, but in the interest of transparency, fairness and to avoid any concerns around censorship, I am doing my best to make sure everything is covered. The Secure Invoicing upgrade began with a small test group of customers in October 2024, and we have continued to roll this out to more customers in small batches since then. We are some time away from this being released to all customers, so don’t worry if you have not heard of it or seen any communication from us. What is the Secure invoicing upgrade? Secure invoicing is an important upgrade being rolled out this year to customers who send invoices on MYOB subscription plans. From MYOB Business Lite, through to AccountRight Premier. The upgrade adds multiple layers of security for your business, plus automation features designed to help you save time and accelerate cashflow. The Secure Invoicing ecosystem is a combination of the secure distribution of invoices using MYOBs trusted software (Email, SMS, CopyLink) and the ability to accept secure payments. Secure invoicing includes: Always-on fraud monitoring for transactions and payment activity Secure payment methods MYOB verified badge End-to-end secure invoice distribution Additional questions/objections to this: Why is online payments combined with secure invoicing? + Online payments should be separate / I don’t want online payments + I’m happy to have additional security with invoicing but I don’t want to have payments. The distribution of invoices using MYOB software, fraud monitoring and secure payment of invoices is combined into a single MYOB Secure invoicing ecosystem to provide the best possible protection for businesses and consumers. Although these features are combined, you have the flexibility to adjust settings to suit your preferences around the secure payment methods. Learn more about changing your settings here Is this the same as e-Invoicing? No – e-Invoicing is an ATO initiative, similar to this but it is only for the digital exchange of invoice information directly between a supplier’s and buyer’s accounting systems, regardless of the software they use. You can learn about e-invoicing here. MYOB Secure invoicing is for all business using MYOBs software, and applies regardless of whether the invoice is being sent to a business or a consumer. Why is MYOB making this change? Cyber security is a constantly evolving landscape with new threats emerging daily. MYOB continuously develops and invests in solutions to meet these challenges, but security is a shared responsibility and requires vigilance from everyone. Financial losses from online fraud and cyber scams cost Australians over $2 billion in 2023. Scam reports from businesses rose by 28%, resulting in $29.5 million in losses. Small businesses, with fewer resources for risk mitigation, were hit hardest, reporting nearly $12 million in losses from false billing—the most common scam. MYOB understands that falling victim to a cyber scam can have very real consequences. That’s why we have developed and will continue to invest in secure invoicing, in addition to other essential security measures like Multifactor Authentication (MFA) and inactivity login timers. Additional questions/objections to this: Is there a legislative/legal mandate that MYOB is adhering to for this change? No, the Secure Invoicing upgrade is a decision MYOB has made to protect business and consumers across Australia. There has been reference to MYOB complying with legislation as part of the verification process and this is still also true when it comes to the Secure payments component. To comply with anti-money laundering legislation, we must verify certain documents in line with KYC (Know Your Customer) regulations. Read more here. What do I have to do? Customers are required to verify their business as part of the upgrade process. This includes identity verification of all ultimate beneficial owners (typically any individual with 25% or more ownership or voting rights for a company) Find out more about verification here Additional questions related to this: I don’t want to give sensitive information to MYOB + How is my data being stored and treated All information will be handled in accordance with our Privacy Policy, which can be accessed here: www.myob.com/au/privacy-policy. For further peace of mind, our current system for verification erases documents after 30 days and does not store them indefinitely. What happens if I don’t want to verify my business and/or I don’t want to upgrade? Customers who do not complete the business verification and upgrade to secure invoicing will be restricted from utilising the MYOB platform for distribution of invoices. This means that distribution of invoices using the secure methods of email, copy link and SMS will be unavailable. Customers can continue to send their invoices themselves however and will need to use a ‘Print to PDF’ option, then manually email the invoice themselves through Outlook, Gmail etc. Additional questions related to this: If I can no longer email invoices through my software, will I still be able to email payslips and other information? Yes the restrictions only apply to the distribution of invoices. There is no restriction to emailing other items. What are the fees and charges for the online payments feature? The fee for secure payments is 1.8% of the invoice value + 25c transaction fee. This only applies if the invoice is paid by a secure payment method. For example, if the recipient of the invoice still chooses to transfer the money to you via bank transfer, there are no fees. But if they paid via Bpay, Visa, Mastercard etc then the fees apply. Please note that there is flexibility with the fees. You can decide whether the fee is paid for by you or by the person paying the invoice (surcharging). *Please note, BPAY fees are unable to be surcharged to the customer. You can also choose whether you want to have BPAY enabled or disabled You can choose whether you want to have secure payments enabled or disabled *Please also be advised, that after completing the secure invoicing upgrade, the secure payments feature will be enabled on by default. Find out more about the fees and charges here Why should I use online payments? (spoiler, this hasn’t been asked yet, but it’s important to know) Using the online payments feature has multiple benefits to you and your business. Get paid faster – the sooner a customer receives an invoice, the quicker they can pay you. But how much of a pain is it to copy a BSB and Account number into your banking app and make a transfer, add in the reference etc. The Pay now button in the invoice makes payment quicker and easier helping you get paid faster. Getting paid faster helps increase cash flow to your business Your customers have more choices in how they pay you. They can now choose to either pay by EFT as they have in the past or they can utilise their credit facilities to benefit them. Better security – online invoice payments use several layers of protection to identify fraudulent behaviour. Peace of mind – A network of verified businesses means fewer risks and safer transactions, so clients can invoice with confidence, and customers can pay knowing they’re interacting with a trusted business. Save time – get automatic notifications when payment is made on an invoice. Payments are automatically recorded in your software and the invoice closed off. Less time chasing payments and debtors. Read all about it here Additional questions/complaints related to this: I don’t want to use the service Why should I verify if I am going to turn payments off afterwards MYOBs position is that Secure payments not only protects businesses and consumers from fraud but it supports businesses in getting paid faster, increase available cashflow and saving time chasing debtors or reconciling. We recommend and encourage customers to keep this feature enabled Thank you for taking the time to read and understand this change more. If you have a question, you are still welcome to reply to this post or start a new discussion in the forum. Kind regards, Mike/MYOBAU EOFY 2025 RESOURCES
Hey everyone! With end of financial year coming up, we’ve put together some resources and helpful links to help you close off the financial year with ease in your MYOB file. Keep in mind, you’re required by the ATO to make your STP finalisation declaration by the 14th of July. RESOURCES We've created some checklists for you to download and work through to close off this year and prepare for the new year. Click to download below to get started! 2025 AU EOFY Checklist You can use this checklist to help navigate the end of year process and prepare for the next financial year. 2025 AU EOFY Payroll Checklist This checklist is a payroll specific one that will guide you through the payroll process from start to finish. To stay ahead with the key EOFY 2025 dates, check out this page. We've created a calendar that will give you a handy overview of when you need to make payments for GST, income tax and employer deductions to the ATO. PLEASE NOTE: The Super Guarantee (SG) rate is increasing from 11.5% to 12% on 1 July 2025. If using the minimum required rate as your calculation method, MYOB will update automatically based on the pay run date. Otherwise you’ll need to manually update the rate. Check out this page for more information and instructions on how to stay compliant with super guarantee rate increases.MYOB AccountRight Command Centre Changes
The Command Centre will be available to all AccountRight customers in the May release. Following an extended early access program, we've taken on board feedback around the design and have implemented these changes in the final release. This update is part of our commitment to continue investing in and improving the AccountRight desktop experience. The updated Command Centre is designed to make navigating through AccountRight smoother. The new buttons are all about reducing friction. Instead of digging through menus or clicking through multiple screens, users can now jump straight to key tasks - like allocating bank transactions or reviewing overdue invoices - with a single click. It’s a small detail, but it makes a huge difference, especially for clients who are short on time or only log in to do one or two things. By lowering the effort it takes to complete these repetitive actions, you’re spending less time navigating, and more time doing. You can find more information about the update and these changes here! Update 28/5: Hey everyone, we've published a guide to setting up user access management permissions to restrict access to command centre tiles. The full guide can be found here. Update 16/5: Hey everyone, quick update. We've heard some feedback that the dynamic tiles on the command centre aren't updating properly. We've introduced a refresh button on the command centre that you can click for the dynamic tiles to update. If you continue to experience an issue you can reach out to the team for further assistance from your My Account Dashboard. Cheers, Amanda.Be the first to try quick search in MYOB!
Soon, we’ll be testing a new quick search feature in the browser - and we need your help to test it out. For this early access program, we're wanting to speak to administrators, bookkeepers, accountants or advisors using Lite or Pro. Ideally, you'll be a daily user with frequent usage of bills and invoices. Join the EAP to get a first look at the improvements and have the opportunity to shape how they work before they go live. Spots are limited - register your interest today!MYOB SME Performance Indicator
Hey MYOB Community! I wanted to share this information with the community in case you have not seen it before. Each time we release an update I will aim to inform the community for those who find it interesting and/or useful. What is the SME performance indicator? MYOB has partnered with Impact Economics and Policy to release a new edition of the MYOB Business Monitor: Small and Medium Enterprise (SME) Performance Indicator. The SME Performance Indicator is an aggregation of gross value added (GVA) for the small business sector (1-19 employees). Analysis of this sector, including breakdowns of key industries and states, provides insight into our economic future. Check out a snapshot of the report and insights on our website: Click here Download the full report: Click here Check out the feature on the findings of MYOBs report in this article by The Australian: With this third edition of the report, our findings are receiving more traction and you will find reference to the report and our findings in multiple sources. MYOB SME Performance Indicator shows recovery in Australia’s economy | The Australian Previous reports: October 2024 here July 2024 hereIntroducing the Partner Program Member Space on MYOB Community Forum
We’re excited to announce a new exclusive space on the MYOB Community Forum for our Partner Program Members! 🎉 This dedicated area is designed for you to connect, share ideas, and receive important MYOB updates. What You Can Expect: Central Hub for MYOB Updates: Stay informed on essential product updates and releases for you and your clients Events & Education: Keep track of upcoming events and learning opportunities. Tips & Tricks: Discover helpful strategies to enhance your service offerings. Market Insights: Access valuable market knowledge to share with your team and clients. Promotions: Stay updated on the latest marketing and sales offers. Engage with Fellow Members: Join discussion forums to connect with other accounting and bookkeeping partners and support SMEs across ANZ. Share Your Feedback: Use our ideas exchange feature to share your thoughts and feedback directly with MYOB. Utilising the MYOB Community Forum aims to enhance our communication with you, providing multiple ways to stay informed and engaged in the Partner Program. How to join? I'm already a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Join the Partner Program Member space here If you're already a member, but are unable to access the board, please request access by commenting here. I'm not a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Set up a username Request access to the Partner Program Member space by commenting here. Having trouble authenticating? Make sure you’ve set up additional methods of authentication. Learn how. We look forward to seeing you in the forum!MYOB Product Manager Spotlight: Yasper Friese - NZ Payroll
Good afternoon everyone! Welcome to our 3rd instalment of our Product Manager spotlight series. This month we've got Yasper in the light. After you learn more below, if you have any questions make sure to head over to our Q&A board to ask before 5pm 4th of April. Name: Yasper Friese Role: Product Manager Product/workflow you manage: I manage our payroll solutions for small businesses in New Zealand, including MYOB Business Payroll, MYOB Payroll for desktop, and Ace Payroll. I also look after PaySuper, our superannuation payment service in Australia. How long you have been at MYOB: Almost 10 years! What inspired you to pursue a career in product management? I’ve always enjoyed problem solving and helping people. When I worked in support, I helped individuals one-on-one. Transitioning into product management has allowed me to scale that impact—now, I get to solve problems that help thousands of businesses. Can you share a little about your background and how you arrived in your current role? Born and raised in Christchurch, New Zealand, I’m coming up to 10 years at MYOB, where I’ve been helping small businesses with payroll. I previously managed the payroll support team, then transitioned into product management 5 years ago. Prior to MYOB, I worked in the Finance and Insurance industry. What has been your favorite project or feature to work on, and why? Launching MYOB Business Payroll in NZ. Leading a new product from inception to release so early in my product journey taught me many valuable lessons and helped shape the way I approach product development today. What do you enjoy doing outside of work? Any hobbies or passions? I lead an active lifestyle and enjoy staying physically fit. Outside of work, I play soccer socially, and love to start my day with a sunrise swim. Beyond that, I’m passionate about technology and always curious about how it’s shaping the world around us – especially AI! What’s one thing you’d like the community to know about your product or team? We’re a diverse and passionate team, driven to simplify payroll for small businesses. We regularly review user feedback to continuously improve our products. What’s a fun fact about the product that the community might not know? It’s been a long time coming, but we’ve just added support for multiple employee bank accounts in MYOB Business Payroll. If you have any questions for Yasper, head on over to the Q&A board now to ask. This question board will remain open until 5pm on the 4th April, so make sure you post your question there before its closed.Coming up: MYOB Product Managers on the Community Forum
Hey community members, visitors, lurkers and contributors! Here with some exciting news to share with you all. This year, we’ll be kicking off a brand new series here on our Community Forum. Each month, we’ll be spotlighting a different MYOB Product Manager, giving you the chance to learn more about them, their role, and the products or workflows they oversee here at MYOB. After we post an introduction about them, we'll be opening a dedicated Q&A board for the entire week, giving you the opportunity to ask questions for the featured Product Manager. This builds on last years refresh of the Ideas Exchange. It's a chance for new conversations, valuable insights, and a stronger feedback loop between the people behind the products and our community that uses them. You can expect our first Product Manager spotlight on the 30th of January! We’d love for you to participate, ask anything you're curious about and share your experiences. Looking forward to seeing you all there! Cheers, Amanda.
