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Have questions? We're just a chat away! Our Live Chat feature is now available for Practice customers Open MYOB Practice, click the help icon (?) in the left menu bar and selectLive chatfrom the menu. Check out the article Practice live chat (myob.com) for more information81Views1like0CommentsPrefill data import error - Centrelink
The ATO prefill report can contain 2 or more separate line of data, depending on when the taxpayer was on these benefits. MYOB Tax (on the desktop version) is only importing one of the lines of data - not all of them. Workaround is to enter the missing data manually.35Views1like0CommentsATO Lodgement Errors
Hi We're trying to lodge a 2024 Trust Income Tax Return in MYOB AE and it is being rejected with the following validation errors: Errors Code: CMN.ATO.GEN.XML01 Fields: Summary: The message did not pass XML validation. Please contact your software provider. Details: If the 'nillable' attribute is false in the schema, the 'xsi:nil' attribute must not be present in the instance. Code: CMN.ATO.GEN.XML03 Fields: Summary: A field contains invalid data (such as letters in numeric or date field). Details: The value specified for an item does not match the item type (value = "", item type = Decimal, uniqueID = http://www.sbr.gov.au/ato/trt:AssetsInventoriesTotalA) Hint: The string '' is not a valid Decimal value. I have tried deleting the return and re-entering - same issue. Any other ideas? The only details I can find online for these errors talk about STP finalisation.... ThanksSolved2.1KViews1like16Comments2024 Company Tax Return - Trust Distributions
Hi, I am preparing a company tax return that has received trust distributions. In the trust distributions schedule, the trust type has been selected but it doesn't show on the main page. When I try to validate the tax return, it gives me an error saying that there must be an indicator where trust distributions have been received. I don't think trust distributions can be entered manually, without a schedule. Any help will be appreciated.367Views1like3CommentsMYOB AO (AUS) moving from own server to cloud
We are considering moving our Myob Ao software currently hosted in our own server to the cloud. Does anyone has any comments, pros and cons? I have read Myob articles in their knowledge base section and would be interested in your experience in transitioning to the cloud. We are licensed for 3 users. Thanks.112Views1like1Comment