Great News! Extended Hours for EOFY Support!
Hey everyone, We know the End of Financial Year (EOFY) can be a busy time, and we want to make sure you have all the support you need! For those who might not have heard, we've extended our opening hours to give you even more flexibility during this period. That's right, we're open longer to help you with any last-minute queries, support requests, or assistance with installation of the new 2025.0 update! From the 28th of June to the 20th of July we are open Mon-Sun. Please see below for our contact hours for phone and chat during these dates: Phone: Mon-Friday 9am-5pm Sat-Sun 9am-5pm Chat: Mon-Friday 9am-7pm Sat-Sun 9am-5pm You can find all our updated contact details and extended hours on our Contact Us page or you can access our new chat bot MOCA via MYOB Practice or now from within AE/AO with the new 2025.0 update! Please visit this page on how to chat with us via MYOB Practice. Wishing you a smooth and successful EOFY! Cheers, Aiden from MYOB172Views2likes2CommentsATO Lodgement Errors
Hi We're trying to lodge a 2024 Trust Income Tax Return in MYOB AE and it is being rejected with the following validation errors: Errors Code: CMN.ATO.GEN.XML01 Fields: Summary: The message did not pass XML validation. Please contact your software provider. Details: If the 'nillable' attribute is false in the schema, the 'xsi:nil' attribute must not be present in the instance. Code: CMN.ATO.GEN.XML03 Fields: Summary: A field contains invalid data (such as letters in numeric or date field). Details: The value specified for an item does not match the item type (value = "", item type = Decimal, uniqueID = http://www.sbr.gov.au/ato/trt:AssetsInventoriesTotalA) Hint: The string '' is not a valid Decimal value. I have tried deleting the return and re-entering - same issue. Any other ideas? The only details I can find online for these errors talk about STP finalisation.... ThanksSolved4KViews1like17Comments2024 Company Tax Return - Trust Distributions
Hi, I am preparing a company tax return that has received trust distributions. In the trust distributions schedule, the trust type has been selected but it doesn't show on the main page. When I try to validate the tax return, it gives me an error saying that there must be an indicator where trust distributions have been received. I don't think trust distributions can be entered manually, without a schedule. Any help will be appreciated.721Views1like3CommentsMYOB AO (AUS) moving from own server to cloud
We are considering moving our Myob Ao software currently hosted in our own server to the cloud. Does anyone has any comments, pros and cons? I have read Myob articles in their knowledge base section and would be interested in your experience in transitioning to the cloud. We are licensed for 3 users. Thanks.326Views1like1Comment