Working remotely with MYOB AO / AE
This is a question we get asked occasionally - and even more so at the momemt due to Covid-19, and the latest annoucnements from many of the state governements. Accountants Office, and Accountants Enterprise are desktop Client/Server applications. There are components that reside on your server - such as the SQL server, various Service applications, such as Lodgement and Backup services - and then there are workstation componets that are installed on your workstation to interact with the server components. because of the nature of the application, the workstation softrware must be on the same network as the server components. There are a few ways you can do this working from home - such as : Remote Desktop Connections to a Remote Desktop Server or individual workstations in your practice Remote Connectivity applications such as TeamViewer VPN connections We've written a Knowledge Base article that provides some ansers and provides a little more detail. you can find theWorking remotely in AE/AO and our financial hardship policy has a stack of info. Please - if you have more questions regarding working from home in these trying times, please ask them here and we will do what we can to answer them - however note that MYOB (either on the forum or via telephone suport) does not provide support/design/setup for your IT infrastructure. Ask you questions here - and we and the MYOB Community will do what we can to provide assistance.4KViews0likes0CommentsDividends Error CMN.ATO.GEN.XML.-1
I have prepared a 2020 tax return for an investor with 50 dividends imported from the ATO pre-fill plus another few that I added as they were not on the pre-fill. Can anyone give me any help? **EDITED BY MODERATOR: Attachment removed**Solved1.5KViews0likes2CommentsTax2020 Salary and wages multiple payment summaries
Hi all, Completing a 2020 tax return in MYOB AE Tax - I have 5 payment summary schedules and only 3 are coming through to the estimate calculation page, hence tax calculation is incorrect. All are coming through the form and showing correctly, but the final 2 payment summaries gross income amounts are missing from my estimate calcuation. Funny, but the tax on these payment summaries is coming through the estimate? I have deleted the schedules and re-input twice, still doesn't come through correctly. Please help as this will effect a lot of our clients very soon. Thankyou925Views0likes1Commenttax return showing as rejected but lodged with ATO
we have had a couple of individual returns lodged and they show as being rejected with error CMN.ATO.IITR.EM0053 - Car Expenses - Total business kilometers (cents per km method only) allowable has been exceeded The returns are showing as lodged on the ATO portal and neither return has exceeded the motor vehicle claim amount. Just wondering if there is any known fix for this or will we just wait for 2024 tax rollout116Views0likes2CommentsOther Income Category 4 Tax Return Error
Hello, we are receiving an error on a tax return in relation to "Other Category 4 income is incomplete". IITR.730295 is the reference. The only income in this category is coming from the Distributions Received from Managed Funds area (from Pre-fill information). There are no incomplete lines. The return was completing prior, but now it is not, even though this Other Income item has not change. Has anyone had this issue? ThanksSolved77Views0likes3CommentsMYOB AO (AUS) moving from own server to cloud
We are considering moving our Myob Ao software currently hosted in our own server to the cloud. Does anyone has any comments, pros and cons? I have read Myob articles in their knowledge base section and would be interested in your experience in transitioning to the cloud. We are licensed for 3 users. Thanks.56Views0likes0CommentsTax Return Rollover Failed
Hi, We have a company client overdued 3 years tax returns. When we tried to rollover the return from 2020 to 2021, we can't complete the Year End Routine. No matter which options I choose below and press OK, this screen will pop up again. If I press Cancel, it will show as Rollover_Failed. I tried to rollover other client's tax return and seems their rollover of 2021 FY are fine. Anyone knows how to solve this problem? Thank you. Clara51Views0likes1Comment