Getting Started on the Community Forum!
Welcome to the MYOB Community Forum! This guide will show you the basics of using the space so you can jump right in and participate. Signing in For first time users visiting the Community Forum, you'll need to be signed in to engage with other members and begin posting. On the top right of the page you will see 'Register' and also 'Sign in'. If you are an MYOB customer already, you can click sign in and use your existing MYOB login to sign in. The first time you do this, you will be prompted to create a username. If you are not an MYOB customer already, you can still join the forum, after clicking register, you will see an option "Don't have an account? Sign up." Click and follow the prompts. Setting up your Profile Your profile is what other users see whenever you make a post or leave a comment. You'll be able to set your own username and profile picture to distinguish yourself from others and can include more information about yourself and your business in your Bio. Posting on our Community Forum To make a post, you'll need to navigate directly to the board your question relates to in order to start a new post. If you're an AccountRight user, check out the boards available here. If you're an MYOB Business user, check out the boards available here. For product improvement suggestions and ideas, you can post these in the Ideas Exchange. Our product feedback loop ensures our product teams are able to see all your posts, votes and comments helping shape future priorities. Check them out below: MYOB Business Ideas Exchange MYOB AccountRight Ideas Exchange We've also set up a few boards where we post all the latest updates from MYOB. Recommend hitting the bell icon on the top right of the board to receive email notifications stay up to date! Bank Feed Updates This board is used to provide updates about bank feeds, this includes when we are aware of any delays in feeds being sent to files. Early Access Programs Discover EAPs that are in progress, coming soon or recently closed for your preview to new features that might be coming to our software! MYOB Announcements Stay up to date with all the latest news coming from MYOB. Community Guidelines We have a set of Community Guidelines in place to ensure everyone has a great experience in the space. Please take the time to read through them before participating in conversations. By participating in the Community Forum, you agree to respect these guidelines. Once your profile is set up and you've read through the Community Guidelines, you're ready to go! We hope you find this space valuable. If you have any further questions or feedback, feel free to reach out! Thanks, Amanda (MYOB Senior Community Experience Analyst)
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So I found this message in my junk folder over the weekend and assumed it was a scam / phishing attempt as we pay via CC. It bugged me anyway, so I came into the office on Saturday to check it out. MYOB had failed to process the second invoice at their end, so I did it manually. The invoice was due 1st June, but it is MYOB's error as CC payments have been setup and were functioning fine before this I have been unable to reach billing on the phone, I have been trying to call from Chch NZ since 9am AU time. It just rings and rings and then disconnects. The only response I've had is from the security team via email who have confirmed it's been passed on to billing, but that's it. This is absolutely unacceptable. I have completely lost trust in MYOB, I can no longer trust them with my data, I can no longer trust them to not make errors that will impinge on my livelihood and that of my employees. I can no longer recommend this product to anyone. Unless I am placated, and I mean in a big way, I will have to look elsewhere. Multiple company files for over a decade and you threaten me when it's your mistake? I have never been so disgusted by a supplier in my business life. Absolutely baffling incompetence.
