Payment of your subscription was unsuccessful. As a result your account will be suspended.
So I found this message in my junk folder over the weekend and assumed it was a scam / phishing attempt as we pay via CC. It bugged me anyway, so I came into the office on Saturday to check it out. MYOB had failed to process the second invoice at their end, so I did it manually. The invoice was due 1st June, but it is MYOB's error as CC payments have been setup and were functioning fine before this
I have been unable to reach billing on the phone, I have been trying to call from Chch NZ since 9am AU time. It just rings and rings and then disconnects. The only response I've had is from the security team via email who have confirmed it's been passed on to billing, but that's it.
This is absolutely unacceptable. I have completely lost trust in MYOB, I can no longer trust them with my data, I can no longer trust them to not make errors that will impinge on my livelihood and that of my employees. I can no longer recommend this product to anyone.
Unless I am placated, and I mean in a big way, I will have to look elsewhere. Multiple company files for over a decade and you threaten me when it's your mistake? I have never been so disgusted by a supplier in my business life. Absolutely baffling incompetence.
