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rtnotman's avatar
rtnotman
2 years ago

Subscription Suspended

I FEEL LIKE I AM GOING MENTAL I NEED HELP ASAP THIS COMPANY HAS BECOME A JOKE !!!!!!!!!!!!!!!!!!

 

My subscription has been suspended I have called emailed tried  live chat to no avail  

I keep getting transfered to different people and I am not getting any where !!!!! I can now only access my file as a read only file.

 

I have been charged $1632 per file of Account Right Live for a 12 month subscription I have 3 files. Totaling $4896. When myob tried to processed this automatic payment on my credit card it did not go through due to the large amount of $4896!!  

I have since requested 2 files be down graded as I can not justify these charges when 2 of the files only need the very basics.  (previus years have not been that expensive)

Only One of the files has been down graded and now is $936 for that one file instead of $1632.

 

Now I have 3 files one $936 & 2 at $1632,  I have continulally login in to MY Myob to change my payment profile and also to try and pay.  

My balance owing is still $4896 not $4200 as I have previuosly requested with urgencey that I need the invoice reissed at the correct amount will no avail.  I have now opted to pay the full amount owing of $4896 in desparation to access my files.   BUT IT WILL NOT TAKE MY PAYMENT I have done this ober and over changed my card payment profile tried everything PLEASE HeLP  !!!!!  

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi rtnotman 

     

    Thank you for your post. Apologize for that experience. That's not how we want our customers to experience it. instead, we strive to serve our customers and provide the right service. 

     

    In this matter, to furtherly check and look into this for you. Could you send me a Private Message with more information on your account?

     

    • Serial number
    • Company Name
    • Email address/you use when login to the account
    • First and last name of primary contact.

    I hope to hear from you soon.

     

    Regards, 

    Cel 

     

    • rtnotman's avatar
      rtnotman
      2 years ago
      My debit card has now been charged the full amount $4896.  
       
      When I log in to the file RK Notman it is telling me I need to update my subscription.
       
      When I am directed to the MyMYob page and I log in the invoice section the invoice for the RK Notman Live Subsciptions is say it is unpaid.
       
      But I have been charge $4896 and paid the full amount. 
       
      I have only 3 files 
      • Celia_B's avatar
        Celia_B
        MYOB Staff
        2 years ago

        Hi rtnotman 

         

        Thank you for expressing your concern. And I am sorry for that experience. I know that this situation had made you upset. Please accept our apologies for the inconvenience. 

         

        To furtherly assist you with this, Can you please provide me more details on your account so I can investigate and look into this for you?

         

        Kindly provide me this details by sending me a Private Message. 

         

        • Serial Number 
        • Company Name 
        • First and last name of the primary contact
        • Email Address

        If you could also provide me the invoice number of the amount that have been charged to you that would be very much appreciated. 

         

        Best Regards, 

        Cel

         

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