Myob Billing and plan change
Seeking MYOB attention on billing query and data file as intend to make some plan changes. Called them on 1-7-26 and waited for 30min before dropping the line. Than got to know that Account-right has a priority line, which unfortunately had a 2 hour wait time. So ended up leaving support notes but have not received a response, 3 weeks on. How do I get MYOB team members attention ?Solved100Views0likes3CommentsPRIMARY CONTACT
I have a question, why is there only 1 Primary Contact. I am the primary contact for the business I work for, but if something happened to me, the actual owner of the company is not considered a Primary Contact. MYOB should make the facility more Business Owner/Admin operator friendly. The Business Owner and Admin operator should both be noted as "Primary Contacts" then there should be another level whereby account operators are given clearance as Secondary Contacts should they have issues and Primary Contacts are away or no longer with company. I see this as a major concern and this should be more accessible to the company that has chosen to used MYOB as their accounts package. Things happen to people and this type of inadequate stalling block is a worry. I would like MYOB Programmers to take this on board and be more lateral in their approach, especially for those that actually OWN the company that is using MYOB. Thanking you. Gill Colson TMS140Views1like1Comment