Community Forum 2026 - mid year review
📌 Pinned Mike G · Community Manager · July, 2026 If you've been wondering when a community update was coming, that would be a fair question. The answer is: it's here now, and from August, I'll be working to post these monthly. Consider this a catch-up and a commitment in one. Here's what the first six months looked like for our community. CH.01 · The numbers The community at a glance Total visits 1.12M Jan – Jun 2026 Page views 1.6M +40% vs prior period New members 3,010 Welcome to all new members CH.02 · Most visited The conversations that defined H1 Every community reflects what its members actually care about. These were the threads that drew the most discussion, and in a lot of cases, they show exactly what's been on your mind this year. 01. Changes to MYOB AccountRight offline mode most visited 13,252 views 02. New Changes to Super – Payday super 3,400 views 03. Secure Invoicing update 2,408 views Some of these threads cover ground that was uncomfortable, and we're ok with that. A community that only surfaces the wins isn't a community, it's a press release. We've been working closely with MYOB's Product and Leadership teams so that the key themes from these conversations are heard. CH.03 · Most discussed Where people had the most to say By reply count — these are the threads where members were talking the most. 01. AccountRight Single Sign-on 94 replies 02. MYOB not connecting to the ATO 116 replies CH.04 · Ideas exchange Your ideas, in progress Each month we post an update to the ideas exchange — AccountRight and MYOB Business. Here's where things stand after H1: In H1 you submitted 247 new ideas to the exchange. If you've ever wondered whether submitting an idea does anything — the short answer is yes. 17 completed ideas in H1 (which is a great improvement on 2025 already). Keep the ideas and votes coming, and we will keep pushing to have them prioritised. 247 new ideas submitted 17 completed 761 open for votes CH.05 · Member spotlight Who was in the room These members were the most present in H1 — by visit frequency and comment activity. A community is only as live as the people who keep coming back, so it's worth naming them. D6 @Dave6 9 posts in H1 · 450 visits MJ @Mike_James 41 posts in H1 · 151 visits TD @The_Doc 36 posts in H1 · 85 visits LA @Liz_A 101 posts in H1 · 920 visits JK @JennieK 41 posts in H1 · 67 visits CH.06 · The commitment What's different from here Monthly updates, starting August. First week of every month. Same structure as this post — numbers, active threads, ideas exchange progress, and anything worth flagging from the team. If there's something specific you'd like me to include, drop it in the replies. I'm treating this post as the reset, and H2 as the proof. ✓ Monthly update, first week of each month ✓ Ideas exchange recap every update ✓ Top threads — views & discussion ✓ Member spotlight each post Mike G · Community ManagerGetting Started on the Community Forum!
Welcome to the MYOB Community Forum! This guide will show you the basics of using the space so you can jump right in and participate. Signing in For first time users visiting the Community Forum, you'll need to be signed in to engage with other members and begin posting. On the top right of the page you will see 'Register' and also 'Sign in'. If you are an MYOB customer already, you can click sign in and use your existing MYOB login to sign in. The first time you do this, you will be prompted to create a username. If you are not an MYOB customer already, you can still join the forum, after clicking register, you will see an option "Don't have an account? Sign up." Click and follow the prompts. Setting up your Profile Your profile is what other users see whenever you make a post or leave a comment. You'll be able to set your own username and profile picture to distinguish yourself from others and can include more information about yourself and your business in your Bio. Posting on our Community Forum To make a post, you'll need to navigate directly to the board your question relates to in order to start a new post. If you're an AccountRight user, check out the boards available here. If you're an MYOB Business user, check out the boards available here. For product improvement suggestions and ideas, you can post these in the Ideas Exchange. Our product feedback loop ensures our product teams are able to see all your posts, votes and comments helping shape future priorities. Check them out below: MYOB Business Ideas Exchange MYOB AccountRight Ideas Exchange We've also set up a few boards where we post all the latest updates from MYOB. Recommend hitting the bell icon on the top right of the board to receive email notifications stay up to date! Bank Feed Updates This board is used to provide updates about bank feeds, this includes when we are aware of any delays in feeds being sent to files. Early Access Programs Discover EAPs that are in progress, coming soon or recently closed for your preview to new features that might be coming to our software! MYOB Announcements Stay up to date with all the latest news coming from MYOB. Community Guidelines We have a set of Community Guidelines in place to ensure everyone has a great experience in the space. Please take the time to read through them before participating in conversations. By participating in the Community Forum, you agree to respect these guidelines. Once your profile is set up and you've read through the Community Guidelines, you're ready to go! We hope you find this space valuable. If you have any further questions or feedback, feel free to reach out! Thanks, Amanda (MYOB Senior Community Experience Analyst)Community shout outs - Quarter 3, 2025
Slightly different this month - I am putting out a quarterly review of the forum instead of monthly. (In part because I did not publish the August monthly review) There are some good signs for our community in here around new content being created, the number of views and comments some of our popular is getting and new members registering. Google AI summaries are often giving people answers without needing to visit a page, so having such strong traffic to this forum helps to show the importance of connection, either with other customers, or with MYOB. We will continue to work on having more announcements, more content and more discussions to make this forum the best ever. Q3 has been busy for the forum. In part due to Australian end of financial year, but also due to our efforts to better promote the forum and its content to our customers. We had a 28% increase in visits to the forum and a 6% increase in views compared to quarter 2. On to Member and Moderator shout outs Mike_James has been as busy as ever, with 99 visits to the forum and 63 replies to discussions. We cant celebrate this enough and love to see when the community helps each other. Liz_A has been very active, visiting the forum 97 times and viewing 494 different pages (posts/discussions). Liz also made 14 replies on the forum and authored 1 solution. Thank you! MMC_Convert continue to pop in a help out as well. MYOB is partnered with MMC Convert for migration services and can help with a variety of migration/data queries, specialising in helping businesses move to MYOB from other software Princess_R is one of our star moderators. You might also see her pop up with replies across Facebook and our social media posts. Princess made a massive 172 replies and had 18 of these marked as solutions by customers. - Thank you Princess (Salamat) Our moderator team combined made 983 replies to posts, had 107 posts marked as solutions and together viewed nearly 6,000 posts. Doreen_P, Genreve_S, Isaiah_C, Shella_A, Earl_HD Finally AmandaMYOB - our Community Analyst completed an incredible task of clearing out a backlog of unmoderated posts. She has viewed 16,184 posts, made 111 replies to posts and authored 24 solutions Thank you to all of the members who are visiting, commenting, asking and answering questions or adding in ideas. What's new? New content for our members In case you missed it, check out the early access programs board at MYOB. Giving you insight into what might be coming soon to our software and giving you the opportunity to be involved Find it here MYOB launched the new MYOB Assist app in Australia which replaces both the MYOB Capture and MYOB Invoicing apps. We have a discussion board now for all apps in one place too Find it here Monthly MYOB Product manager spotlights have been running throughout 2025 Many of our members have great feedback and ideas about our products, these spotlights are a great opportunity to get to know the people behind the scenes and ask them questions! This month we say hello to Thiago De Siqueira – Product Manager for MYOB Practice Management/Compliance Find it here Hot Topics – what has been driving discussion/views? The Secure invoicing upgrade continues to drive a lot of comments from the community 2 main threads here and here as well as the summary here have over 6 thousand views, 600 likes and 275 comments Clearing the AccountRight cache continues to get among the highest views with 1,659 views over the last 3 months. You can view it here The announcement about SMS 2FA has been active with 1,362 views, 92 comments and 75 likes Our regularly updates monthly AccountRight release information post also remains well engaged with 1,248 views What's next? Is there anything you would like to see on the forum? Something new, something different, something that needs to go? Please feel free to send myself of Amanda a private message to connect with feedback, or comment on this post. Cheers, Mike!Part 2: Announcing Changes to our Ideas Exchange
Hey everyone! We announced that we're starting a new Ideas Exchange on the Community Forum a few weeks ago. You can find the post here if you missed it! As we get closer to the launch of our new Ideas Exchange, the current instance for MYOB Business and AccountRight has now been set to read-only mode for the next two weeks. During this time, you’ll be able to view existing posts, you will not be able to vote and comment on them. This has been done so that we can move your insights to our product teams before we go live with the brand new one! November 12th will see our brand new Ideas Exchange for MYOB Business and AccountRight go live! Once this goes live, the old Ideas Exchange will no longer be visible on the Forum. You can expect to see 30-50 of the top trending ideas that have been posted and voted on by our community members over the years to be reposted on the new one. Just because we're starting fresh doesn't mean we're forgetting it all! We've been working hard to ensure we can formalise a strong product feedback loop between this community and our product teams once we go live with the new Ideas exchange. This ensures that your feedback, ideas, votes and comments are all considered by our product and development teams. Super excited to see you all there! Let me know if you have any further questions! Cheers, Amanda.How to set up your profile on the MYOB Community Forum
Hey everyone! Here is a short guide on how to set up your profile on our Community Forum. To start, you'll want to click on your profile icon on the top right of your screen. Click on My Settings From there you'll be able to edit your Username and fill in the Personal Information fields. To update your profile picture, click on the pencil icon on the top right and you'll be able to upload your own or choose from ones already available. Feel free to reach out if you have any further questions or suggestions! Cheers, Amanda.Community Review - May 2025
Hi everyone! Check out the highlights of the Community forum for May above! Its looking great and its all because of YOU and your contributions here. Thank you! Whats new in the forum?! Updated branding (I hope you like it!) If you haven’t already, jump in and update your profile avatar Click on your profile > my settings > click the pencil on the avatar *While you’re there, see what boards you're following and check out your notification settings too New content for our members We introduced a board to communicate when we have any delays to Bank Feeds Find it here We introduced a board to communicate about early access programs at MYOB. Giving you insight into what might be coming soon to our software and giving you the opportunity to be involved Find it here Australian end of financial year (EOFY) is upon us and we have helpful information and resources for our customers Find it here The latest product manager spotlight is live Get to know Simon C (AU Payroll) and ask him a question! Find it here Member and Moderator Highlights Thank you to the superstars out there who participate in the community, answer questions, suggest ideas and make the community a great space for all. AmandaMYOB is amazing at supporting and developing this community for all. With a lot of her work happening behind the scenes. For example, in May, she viewed a massive 5,691 posts, ensuring that the information we have here in the forum is up to date and aligns with our community guidelines Princess_R is part of the fantastic moderation team who are here helping provide answers to questions, or provide guidance when a different type of help may be needed. Mike_James continues to be a Community Hero. He is an avid & active user of the community forum and has an incredible knowledge of our software. Always offering help to others, I salute you! ChrisMc has been a Community for 6 years but over the last 8 months has become more active here at helping other members. Chris is a small business accounting subject matter expert and an MYOB staff member. MMC_Convert joined this community 2 years ago, but only recently started jumping in to help answer member questions, and we love that! MMC Convert are a business partner to MYOB offering services for converting and migrating software Seeing so many different parts of the community feature here is what a community forum is all about, different people coming together to share their expertise, ask questions, solve problems and share ideas. Seeing moderators, combined with members, staff and partners all feature in the highlights shows the value of this community and how we all come together to help THANK YOU ALL! Cheers, MikeGCommunity Guidelines Update: Making Your Feedback Count
Hi everybody, Over the last 4-6 months, I am hearing and seeing a lot of frustration from Community Members about changes MYOB is making. I want to acknowledge that frustration, let you know what I'm doing about it, and explain why I'm now taking a firmer stance on enforcing our community guidelines. Guidelines Enforcement Our Community Forum Guidelines exist to ensure this remains a helpful space for everyone. I believe customers need a space to provide feedback on our business - both positive and constructive. However, inflammatory and repetitive posts make it harder for that feedback to reach decision-makers effectively. Inflammatory posts can contain things like: Excessive use of CAPS LOCK Encouraging others to leave MYOB Inflammatory and misleading words like 'grift, blackmail, BS' Curse words (these are typically edited out but should not be used to begin with) Abusing moderators or community members Why These Guidelines Matter I'm in this job because I think it's important to give customers space to tell us what's great, and what isn't about our business (including the changes we make). MYOB is continuously investing in, and improving as business evolves, this leads to a lot of changes. Your feedback is crucial to getting that balance right. But that feedback is most valuable when it's specific, constructive, and respectful. When discussions become heated or repetitive: Others can't find useful information The environment becomes unwelcoming Decision-makers are less likely to take feedback seriously Our time goes to moderating members instead of helping resolve issues What Will Happen Going Forward Effective immediately: Posts breaching guidelines will be removed with a warning Further breaches = three-month suspension Continued breaches after suspension = permanent block How to Make Your Feedback Count Let me illustrate with an example. Imagine this made-up music streaming service called "TuneTime" has just announced they're charging $14 for each international song played using their streaming service. Here are two ways to provide feedback: ❌ Not So Helpful: "TuneTime has LOST THEIR MINDS with this DAYLIGHT ROBBERY!!! $14 PER SONG?!?! What's next, charging us for BREATHING OXYGEN while we listen?? The CEO must be building a GOLD-PLATED YACHT with our money!!! I'm cancelling RIGHT NOW and telling EVERYONE I KNOW to do the same!!! #TuneTimeIsOverParty" When this kind of feedback comes in, we can tell the team that you're really upset, that it's hurting your business, and that you're saying it a lot in different places. But it doesn't give me much to work with in terms of proving what's causing that impact or how widespread the problem is. ✅ Helpful: "The new $14 fee per international song on TuneTime creates three specific challenges for my café business: FACTS: We play background music for 8 hours daily, averaging 160 songs. About 70% (112 songs) are international, meaning our daily cost would jump from $15/day to $1,583/day. IMPACT: This 10,453% increase would cost us $577,795 annually, exceeding our entire annual profit. We'd either need to stop playing music or raise all menu prices by approximately 15%. RESOLUTION: Could TuneTime consider a business subscription model with unlimited plays for a reasonable monthly fee? Or perhaps a tiered pricing structure based on business size/revenue?" Now we can still convey that it's upsetting, but I also have cold, hard facts that are very difficult to argue with. When multiple community members add their voices with additional specific examples like: "I run a gym where we play 300 songs daily" "I'm a wedding DJ and this would increase my client costs by $2,800 per event," This creates a powerful dataset that strengthens the argument significantly. Join the Constructive Conversation I encourage you to share your experiences with our software, and with changes that are introduced by MYOB. By using this Facts-Impact-Resolution format, your specific examples help us build a stronger case for improvement. Thank you for being part of our community, and for your understanding as we work through these changes togetherWelcome to our new Ideas Exchange!
Hey everyone! Our new Ideas Exchange for MYOB Business and AccountRight is now live! We've reposted 30-50 of the top ideas that have been posted and voted on by our community members over the years. Just because we're starting fresh, doesn't mean we're forgetting it all! You can check out our new Ideas Exchange here: MYOB Business MYOB AccountRight If you see an idea that was reposted that still matters to you, make sure you click to vote! Our new and improved feedback loop ensures that your feedback, ideas, votes and comments are all considered by our product and development teams, helping us shape future priorities. If there's an idea you haven't seen reposted, feel free to post it! Other members of our community can vote and help add weight to your idea. For more information on why we've started a new Ideas Exchange, please refer to this post. Let me know if you have any further questions about the new space! Cheers, Amanda.Announcing Changes to our Ideas Exchange
Hey everyone! Here with some exciting news about our Ideas Exchange on the Community Forum. Our Ideas Exchange is a place for you to make suggestions to improve our software and to vote on other members ideas that matter to you. It provides a great space for community feedback that our product teams can use to identify and prioritise improvements to our software. Earlier in the year. we upgraded our Community Forum and asked for feedback from you all on what else we could do to improve. After reading through it, we've identified a few opportunities to enhance your experience. What we’ve heard: Why would I post in the Ideas Exchange? It’s not going to do anything. There are so many ideas from years ago that have never been acknowledged or actioned. Does MYOB even listen to or read these ideas? I would rather MYOB tell me if it's going to be done or not than sit around for years with no update. What we’ve done: We’re creating a new Ideas Exchange that will be easier for you to post, find and vote on ideas that matter to you. 50 of the top trending ideas that have been posted and voted on by our community members over the years will be reposted in our new Ideas Exchange. Just because we're starting fresh doesn't mean we're forgetting it all! We’ve read through your posts in our current Ideas Exchange and have been working to ensure your insights are brought across to our teams and valued in our ongoing conversations to improve. We’ve been able to reignite and formalise a process that will ensure we have a strong product feedback loop with you all and our product teams once we go live with our new Ideas Exchange. What you can expect: October 30th: Our current Ideas Exchanges for MYOB Business and AccountRight will be set to read-only. We will not be accepting new ideas for the next 2 weeks whilst we work on moving all your existing suggestions to our product teams. If any ideas come to mind during this time, please keep a note of them. We’ll have a new one for you to share them in soon! 12th of November: Our new Ideas Exchanges will go live with reposted trending ideas visible for you all to vote on. You will also be able to begin posting your ideas as soon as it's live! Let me know if you have any further questions! Cheers, AmandaWelcome to the new Community Forum!
Good morning everyone! Welcome to our NEW Community Forum! We hope you find value in this newly upgraded space. We've simplified our board structure and have archived posts with no solutions to make it easier for you to navigate and find the answers you're after! If you have a question that's yet to be answered - feel free to start a new post! Simply click into the board that relates to your question and select "Create a post". If you have any feedback about the navigation and layout of our new Community Forum, leave a comment below - we'd love to hear from you! Feel free to reach out if there's anything you're unsure of or have any further questions! Cheers, Amanda. *Please note: You may notice that some functionality is missing post-upgrade such as your personalised profile icons. We are aware of this and are actively working to resolve it.
