Ability to change the SMS message sent to the customer using online invoicing
I’d like to propose a few enhancements to the SMS messaging functionality in MYOB AccountRight that would greatly benefit businesses like ours: Customizable SMS Content Currently, the SMS message sent to customers is pre-set and cannot be modified. We would appreciate the ability to edit the message content to better suit our branding and communication needs. Customizable Sender Name The current sender name is fixed and does not reflect our full business identity. We would like the option to customize the sender name so that our full business name appears clearly, enhancing trust and recognition. Option to Exclude Embedded Links Many customers are wary of embedded links in SMS messages, sometimes perceiving them as potential scams. It would be extremely helpful to have the option to send an SMS without any links—instead, providing essential details like the invoice number and amount, along with clear instructions to contact us via phone or email. This change would improve clarity and reduce the risk of our communications being misinterpreted
Invoicing Line "Amount ($)"
Enable invoice templates to only provide subtotals and totals, not force individual item pricing into the customer copy. The limitation that the "Amount ($)" column on the invoice can't be toggled off means that for me to make full use of the features of MYOB (such as automating pricing for commonly used materials), my customers will have access to individual pricing of each item. I'm not trying to rip any one off, but customers find cheaper off-brand products that I would never install, or 1 or 2 products cheaper from a different supplier (ignoring that the majority of the items are cheaper) and get their nose out of joint. Best case they contact me and I can explain the situation, worse case they bad mouth me to others. I realise now why all the MYOB invoicing I have been receiving over the last few years only has 1 line item regardless of job size (sometimes with all the material listed but only in one line item). The option should be enabled to toggle individual line pricing off in the invoice template.
Invoicing Issues
Hey Guys, I am trying to send our end of month invoices - for all sales in November to our customers: Recently we have had a lot of people say they haven't received the invoices just the statements. As i go through the list of invoices before emailing I can clearly see a lot of people missing from the list. Their card files are the same and they definitely had an item invoice in November, but it's not on the list to email. Has anyone else had this happen and know how it can be fixed?
Customer Invoices.
Hi, A customer of mine has recently change their system where I no longer invoice them, rather I now log hours for the tasks and their system crates the invoice and remittances once paid. My query is how do I now match this up when allocating payments? do i just need to create a duplicate invoice to match the invoice my client has created. or is there an alternative method.