Why can't I have multiple windows open anymore
We invoice multiple invoices at once and it is handy being able to have multiple windows open. I could on Friday 26th June, but today with the -------- ew "updates" I can't. Can this be rectified now. Also cannot delete invoices or orders anymore, how do we do this now?
Importing Invoices from Excel
Every month I import our invoices from Excel in a csv file format into MYOB. Been doing it for years on the desktop AccountRight version. For some reason when I get to the fields step there are no fields to choose from and the system crashes. I tried using the online version but there is no option to import invoices. Help. I have 104 invoices to be out by tomorrow. Way to many to do individually in MYOB. Thanks
Can't send invoices from within MYOB Business - a known issue in NZ
Having posted on this forum a week ago regarding this problem, and having spent 7+ hours on chats with MYOB Support trying to get to the root of this issue, they have finally confessed that this is a known issue and one which is primarily affecting users in New Zealand. Furthermore, I have been told that whilst the issue has been already been ongoing for a week, there is currently no confirmed timeframe for it to be resolved. It seems that there is no urgency to address this issue, and absolutely no feedback whilst we wait for someone to finally figure it out. I have tried absolutely everything suggested to restore this function - and provided endless screenshots along the way. It is affecting every user, every invoice and every customer, across all browsers and platforms (Mac/PC, Safari, Chrome, Edge (incognito or otherwise)) and no-one has a single clue what is wrong. It seems to me that Australian customers have lost their ability to send invoices from within MYOB until they complete business verification, and that MYOB has managed to turn off this same functionality for New Zealand customers too - despite not being at a stage where MYOB has rolled out the requirement for business verification for NZ customers. I am hugely disappointed with the situation, and with the lack of communication and support. I am further irritated that MYOB's 'Traffic Light of Functionality' is completely ignoring a known issue and acting like everything is absolutely fine.Invoicing Line "Amount ($)"
Enable invoice templates to only provide subtotals and totals, not force individual item pricing into the customer copy. The limitation that the "Amount ($)" column on the invoice can't be toggled off means that for me to make full use of the features of MYOB (such as automating pricing for commonly used materials), my customers will have access to individual pricing of each item. I'm not trying to rip any one off, but customers find cheaper off-brand products that I would never install, or 1 or 2 products cheaper from a different supplier (ignoring that the majority of the items are cheaper) and get their nose out of joint. Best case they contact me and I can explain the situation, worse case they bad mouth me to others. I realise now why all the MYOB invoicing I have been receiving over the last few years only has 1 line item regardless of job size (sometimes with all the material listed but only in one line item). The option should be enabled to toggle individual line pricing off in the invoice template.
Ability to change the SMS message sent to the customer using online invoicing
I’d like to propose a few enhancements to the SMS messaging functionality in MYOB AccountRight that would greatly benefit businesses like ours: Customizable SMS Content Currently, the SMS message sent to customers is pre-set and cannot be modified. We would appreciate the ability to edit the message content to better suit our branding and communication needs. Customizable Sender Name The current sender name is fixed and does not reflect our full business identity. We would like the option to customize the sender name so that our full business name appears clearly, enhancing trust and recognition. Option to Exclude Embedded Links Many customers are wary of embedded links in SMS messages, sometimes perceiving them as potential scams. It would be extremely helpful to have the option to send an SMS without any links—instead, providing essential details like the invoice number and amount, along with clear instructions to contact us via phone or email. This change would improve clarity and reduce the risk of our communications being misinterpreted
Invoicing Issues
Hey Guys, I am trying to send our end of month invoices - for all sales in November to our customers: Recently we have had a lot of people say they haven't received the invoices just the statements. As i go through the list of invoices before emailing I can clearly see a lot of people missing from the list. Their card files are the same and they definitely had an item invoice in November, but it's not on the list to email. Has anyone else had this happen and know how it can be fixed?
Customer Invoices.
Hi, A customer of mine has recently change their system where I no longer invoice them, rather I now log hours for the tasks and their system crates the invoice and remittances once paid. My query is how do I now match this up when allocating payments? do i just need to create a duplicate invoice to match the invoice my client has created. or is there an alternative method.