Invoicing Issues

Question

Hey Guys,&nbsp;I am trying to send our end of month invoices - for all sales in November to our customers: Recently we have had a lot of people say they haven't received the invoices just the statements. As i go through the list of invoices before emailing I can clearly see a lot of people missing from the list. Their card files are the same and they definitely had an item invoice in November, but it's not on the list to email.&nbsp;Has anyone else had this happen and know how it can be fixed?

earl_hd · Answer

Hi ShaneGilbert,If the invoices are missing from the list to email, you can manually send them. Go to the Sales Register, find the missing invoices, and use the "Send To" option to email them directly to the customers. Additionally, ensure that the email settings for the missing customers are correctly configured in their card files. Sometimes, incorrect email settings can prevent invoices from being sent. Sending emailsRegards,Earl

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