Can't send invoices from within MYOB Business - a known issue in NZ
Having posted on this forum a week ago regarding this problem, and having spent 7+ hours on chats with MYOB Support trying to get to the root of this issue, they have finally confessed that this is a known issue and one which is primarily affecting users in New Zealand. Furthermore, I have been told that whilst the issue has been already been ongoing for a week, there is currently no confirmed timeframe for it to be resolved. It seems that there is no urgency to address this issue, and absolutely no feedback whilst we wait for someone to finally figure it out. I have tried absolutely everything suggested to restore this function - and provided endless screenshots along the way. It is affecting every user, every invoice and every customer, across all browsers and platforms (Mac/PC, Safari, Chrome, Edge (incognito or otherwise)) and no-one has a single clue what is wrong. It seems to me that Australian customers have lost their ability to send invoices from within MYOB until they complete business verification, and that MYOB has managed to turn off this same functionality for New Zealand customers too - despite not being at a stage where MYOB has rolled out the requirement for business verification for NZ customers. I am hugely disappointed with the situation, and with the lack of communication and support. I am further irritated that MYOB's 'Traffic Light of Functionality' is completely ignoring a known issue and acting like everything is absolutely fine.
Invoicing Issues
Hey Guys, I am trying to send our end of month invoices - for all sales in November to our customers: Recently we have had a lot of people say they haven't received the invoices just the statements. As i go through the list of invoices before emailing I can clearly see a lot of people missing from the list. Their card files are the same and they definitely had an item invoice in November, but it's not on the list to email. Has anyone else had this happen and know how it can be fixed?
Customer Invoices.
Hi, A customer of mine has recently change their system where I no longer invoice them, rather I now log hours for the tasks and their system crates the invoice and remittances once paid. My query is how do I now match this up when allocating payments? do i just need to create a duplicate invoice to match the invoice my client has created. or is there an alternative method.