RoryPG's avatar
RoryPG
Member
11 months ago
Status:
On Hold

Ability to change the SMS message sent to the customer using online invoicing

I’d like to propose a few enhancements to the SMS messaging functionality in MYOB AccountRight that would greatly benefit businesses like ours:

Customizable SMS Content
Currently, the SMS message sent to customers is pre-set and cannot be modified. We would appreciate the ability to edit the message content to better suit our branding and communication needs.

Customizable Sender Name
The current sender name is fixed and does not reflect our full business identity. We would like the option to customize the sender name so that our full business name appears clearly, enhancing trust and recognition.

Option to Exclude Embedded Links
Many customers are wary of embedded links in SMS messages, sometimes perceiving them as potential scams. It would be extremely helpful to have the option to send an SMS without any links—instead, providing essential details like the invoice number and amount, along with clear instructions to contact us via phone or email. This change would improve clarity and reduce the risk of our communications being misinterpreted

invoicing

4 Comments

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    11 months ago
    Status changed:
    New
    to
    Open

    Hey RoryPG

    Thanks for your idea! We'll be sharing this one with our product teams and have updated the status to open for other members of our community to vote and add weight to your idea.

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    5 months ago
    Status changed:
    Open
    to
    On Hold

    Hey RoryPG

    This is being updated due to low engagement (comments & votes) in the last 6 months. Please be advised that the idea has still been added to our developer backlog, but it will have less traction getting prioritised without more votes. A further review will happen in another 6 months where we will either close or re-open this idea based on the number of votes accumulated in that time.

  • Amymay93's avatar
    Amymay93
    Member
    5 months ago

    RoryPG's proposal for SMS enhancements it definitely something my clients are wanting to see. I've had numerous clients question why they can't edit a template for the SMS message.

    Hopefully some of these enhancements can be implemented in the coming months.

  • Ampcom's avatar
    Ampcom
    Experienced User
    23 days ago

    I have just done some testing and the invoices sent via SMS’s really does look like a scam, hence why I get a lot of customers not paying on time.

    This is a real issue for us as we spend a lot of time chasing customers up (the old way – by phone) to pay the bills.

     

    This really needs to be addressed where we can customise the wording in the SMS message to alleviate this issue of being taken for a scam.

     

    Your messages currently says:-

     “Hi Customers Name your invoice from Supplier Name for $??? is now available. Then has link of https://sms.myob.com/ip8Srv0C1. (example)

    Click to view and pay now.

     

    Saying “Hi” to the customer and the link does look somewhat dodgy.

    It would be really useful if we could customise the SMS message.

     

    For example, similarly when we send emails, we can put description of what the invoice is for which when the customer reads it, recognizes it for the recent work / items supplied which they then know is not a scam.

     

    SMS’ing invoices is really important as it provides the customers an efficient, quick and easily way to pay the invoice pretty much anywhere they are.

     

    Thank you.