I’d like to propose a few enhancements to the SMS messaging functionality in MYOB AccountRight that would greatly benefit businesses like ours: Customizable SMS Content Currently, the SMS message s...
I have just done some testing and the invoices sent via SMS’s really does look like a scam, hence why I get a lot of customers not paying on time.
This is a real issue for us as we spend a lot of time chasing customers up (the old way – by phone) to pay the bills.
This really needs to be addressed where we can customise the wording in the SMS message to alleviate this issue of being taken for a scam.
Your messages currently says:-
“Hi Customers Name your invoice from Supplier Name for $??? is now available. Then has link of https://sms.myob.com/ip8Srv0C1. (example)
Click to view and pay now.
Saying “Hi” to the customer and the link does look somewhat dodgy.
It would be really useful if we could customise the SMS message.
For example, similarly when we send emails, we can put description of what the invoice is for which when the customer reads it, recognizes it for the recent work / items supplied which they then know is not a scam.
SMS’ing invoices is really important as it provides the customers an efficient, quick and easily way to pay the invoice pretty much anywhere they are.
Thank you.