Bank Reconciliation Broken / Offline... still
Has anyone else had an issue where you can't load the page for bank reconciliation? You click Reconcile Accounts and you get the purple triangle with a message; "Something went wrong", "Try refreshing your browser", "If the issue persists, contact MYOB support" Of course, I spoke with support and they provided a temporary workaround, but the page is still offline. I tried various browsers, switching VPN on/off, clearing cashes, cookies and everything else related to the site... nothing. It's still broken and I still can't reconcile bank accounts. This has been a few months now. Does anyone else have this issue or know when it would be addressed? Thanks!
Can't reconcile some accounts as deposits are showing as withdrawals and vice versa...
Hi, I am trying to reconcile my Owners Drawings and Funds Introduced accounts and they are showing reverse of what they should. Owners Drawings are on a 'Spend Money' transaction and show as 'Cash Payments' when finding the transaction but then on the Reconcile screen they show as a 'Deposit', thus when I try to reconcile my 'Out of Balance' amount doubles. Owners Funds introduced is doing the same thing but in reverse. My initial contact with support suggested I ensure the Bank Account is correctly linked (it is), and to confirm details with my accountant (I did, he said all is good). I have added 3 images in case they might help. is the Find Transaction snip showing it as a 'Cash Payment' is the Spend Money snip showing the '3-2000 Owners Drawings' category chosen is the line in the Reconcile Accounts screen showing this transaction as a deposit It may be something I am doing wrong, but it doesn't seem like it. Hoping someone has some suggestions before I pull the pin and start again. Thanks in advance.Reconcile account linked to credit card
Hi all I'm still a novice when it comes to MYOB, so please be kind! I've had a look online but not had much luck trying to resolve the following query: Most of my business transactions are via a credit card, rather than a bank account. How can I allocate transactions (that have been entered, such as receipts) to my credit card feed? See the screenshot attached. When I attempt to reconcile, most of these transactions aren't identified as a potential match for transactions I know I've entered. Any help is much appreciated, thank you.
Two payroll to one bank feed transactions
Hello, For the first time, I have processed employees' payroll and I recorded two transaction journals for one employee. One is for fortnight work, and the other is termination payment. The manager manually did the bank transfer at once, in one bank transfer. Now it is impossible for me to match one bank transaction to two payroll transactions. According to Neil's (an expert in MYOB Community) previous suggestion, I hide the transaction in bank feed and try to manually reconcile the accounts. As you can see, I try to reconcile two $600+ payment to lump-sum payment $1325. However, there is a pop-up window reminds me I CANNOT reconcile. What should I do with it? Grateful for any advice!
