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SevenLevels's avatar
SevenLevels
Member
23 days ago

Bank Reconciliation Broken / Offline... still

Has anyone else had an issue where you can't load the page for bank reconciliation?  You click Reconcile Accounts and you get the purple triangle with a message;

 

"Something went wrong", "Try refreshing your browser", "If the issue persists, contact MYOB support"

 

Of course, I spoke with support and they provided a temporary workaround, but the page is still offline.  I tried various browsers, switching VPN on/off, clearing cashes, cookies and everything else related to the site... nothing.

 

It's still broken and I still can't reconcile bank accounts.  This has been a few months now.  

 

Does anyone else have this issue or know when it would be addressed?

Thanks!

reconcile

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    23 days ago

    Hi SevenLevels,

     

    Totally get why this is driving you up the wall, especially when you’ve tried all the usual tricks already. The “Something went wrong” on the Reconcile Accounts page can happen when there’s a large number of unreconciled bank transactions sitting in the background. There hasn’t been an update yet on when this specific reconciliation issue will be fully resolved. It’s worth contacting our team again and asking to have your account added to the list of affected users for this issue. That way, once a fix is rolled out, you’ll get notified and won’t have to keep guessing if it’s been addressed. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

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