Solo Money signup stuck in 'stretching code legs' loop for over a week - Chat support stuck
Hi community team, I am hoping a forum moderator can escalate an ongoing backend issue with my account, as standard chat support has been stuck on it for over a week with no result. Every time I try to access my Solo Money screen inside the Solo by MYOB app, it starts loading with a "stretching our code legs" screen, and then immediately boots me to a "Session is expired or invalid" error. I have tried every local troubleshooting step possible: Force closing and deleting/reinstalling the app. Testing on an iPhone, an Android tablet, and entirely different internet connections (Wi-Fi vs Mobile Data). Because the error follows my login profile across all devices and networks, this is definitely a server-side profile lock or a corrupted registration state on the backend database. Worse yet, clicking the help/chat icon inside the app throws the exact same "session expired" error because it relies on the broken token, heavily restricting my ability to communicate with support. Since front-line chat support is still "investigating" after 8+ days, can a community manager please look up my account details and get a system engineer to manually clear or reset my pending Solo Money signup status so I can start fresh? Thank you.
Transactions to review & receipts
When reviewing transactions (namely expenses paid by linked bank account), it would be really helpful to have the option to add your receipt when you do this (in smart match or manual match). Currently, I match the transaction, but then have to go into my expenses and find the transaction again to upload my receipt so I feel like I am doing double the work! If paid in cash, all you do is upload the receipt and it's done!Understanding the Transaction List Report
If you’re trying to get a clear view of what’s happened in your business over a certain period, the Transaction List report is a great place to start. It gives you a simple, line-by-line breakdown of all transactions for your business within the timeframe you choose.Welcome Solmates 👋
How is it nearly June already? If you’ve just joined Solo (or have just found our community), you’re in the right place. This community is for swapping ideas, and getting unstuck as we build our things: side projects, businesses, careers, whatever the mission is. To kick things off, we’d love if you could drop a quick hello below and tell us a bit about you. No pressure—just enough so we can put a person to a username. Where are you joining from? What are you working on right now? What’s one thing you’d love help with (or can help others with)? And for fun: what’s your go-to focus soundtrack / snack / ritual when digging into the Work-Work? Have a look around, jump into any thread that grabs you, and if you’re not sure where to start—this one’s perfect. We’ll be keeping an eye out and saying hi back. Over to you—say hi 👇 (hot tip: we’ll start a new one of these every few months)Tap to pay on MYOB assist app
The biggest reason that I have decided not to use SOLO is because it doesn't have a quoting function. The reason why I would most like to use SOLO is because it has a tap to pay function. I'm in an annoying stage of business where I seem to be too big for SOLO and too small for business lite? Surely there is a way to create a tap to pay function in the MYOB Assist app so that I can take payments on the go, rather than have to send them an invoice. There are many times a week where this would be very useful for me but I can't seem to find any way other than a third party app which I don't want to use! Otherwise, I have found the product that I am using to be fantastic, having tap to pay in the MYOB assist app would be SO USEFUL!
Sorting & exporting expenses by category
Hi friends! I’d find it super helpful in Solo to be able to view and sort my expenses by category, as well as export all the receipts grouped under a certain category. I’m currently acquitting a grant where I need access to all of the receipts for a particular project and going through my expenses and selecting them individually is a soul-crushing process. 😅
Statement/Report of sales by client
Hi! Would be great to expand the reporting function of the Solo app to include reporting on hours and/or income, per client. Eg. I provide services to two clients (primarily) and need to demonstrate less than 80% of my income is from one contractor to confirm 2026 Payroll tax exemption. This doesn’t seem to be available in the current state without exporting a ledger and adding up each invoice by client (etc etc) … a time consuming pain considering all the data I need is entered at invoice. And I can’t justify jumping to myob-lite just because reporting is overly basic, yet most other aspects are adequate to my needs. 🙏
