Solo Money signup stuck in 'stretching code legs' loop for over a week - Chat support stuck

Hi community team,

I am hoping a forum moderator can escalate an ongoing backend issue with my account, as standard chat support has been stuck on it for over a week with no result.

Every time I try to access my Solo Money screen inside the Solo by MYOB app, it starts loading with a "stretching our code legs" screen, and then immediately boots me to a "Session is expired or invalid" error.

I have tried every local troubleshooting step possible:

• Force closing and deleting/reinstalling the app.

• Testing on an iPhone, an Android tablet, and entirely different internet connections (Wi-Fi vs Mobile Data).

Because the error follows my login profile across all devices and networks, this is definitely a server-side profile lock or a corrupted registration state on the backend database.

Worse yet, clicking the help/chat icon inside the app throws the exact same "session expired" error because it relies on the broken token, heavily restricting my ability to communicate with support.

Since front-line chat support is still "investigating" after 8+ days, can a community manager please look up my account details and get a system engineer to manually clear or reset my pending Solo Money signup status so I can start fresh?

Thank you.