Unable to complete finalisation report for last financial year, figures don't match
Hi, I've worked my way through the end of financial year processes a couple of times, as per MYOB recommendations but have found the following issue, described below. The 2026 YTD Verification (YTD Verif) report does not match the Payroll Register (PR) and Payroll Activity (PA) reports for the 25/26 financial year. One of our employee's pays does not appear to have fully registered on MYOB's platform. Their final pay was the first pay of that financial year. Their individual summary report shows as zero, while the gross figure for their final pay is X. This is the exact difference calculated between the PR/PA reports and the YTD Verif/PS reports. How do I go about uncovering where the error lies? Is it as simple as failing to lodge a STP report for that pay period? Where do I go in MYOB to see if this is the case? I had to reverse and re-send the original pay for that period, as our business structure, name and ABN had changed from July 1st 2025. It took a little while for me to work through all these changes and to have our MYOB subscription correctly updated to reflect these changes. This meant I issued a replacement payslip to the employee with the new business details, as well as lodge a STP report with the ATO. Or least wise this was what I thought I'd done. How do I check that the STP report to the ATO was generated by the new business and not sitting with them from the old one - because that could explain why there is no match between verification and register reports. Alternatively, has the disjunct been caused by the employee leaving our employ in late May 2025 but it took until July 2025 before we were able to negotiate a settlement with them? In the meantime they'd started with a different employer. I can't recall the date I sent a STP report indicating when they had left our employ and don't know where in MYOB to check. Could this impact the accurate recording against STP if the dates do not line up? If so how do I repair this error? As indicated by MYOB's guidelines, I have made a request for support from a support officer but have yet to receive a response. Yesterday I sent copies of the necessary reports to show how and where the YTD Verif and the PR/PA reports do not match but have yet to hear back. Is anyone able to assist in any of the questions I pose above? My next step is to go directly to the ATO to make enquiries as to the information they can see for our business at their end. I feel as sense of urgency now as I have outstanding pays to process for the current financial year, and can also see that I've missed the cut-off date for lodging our finalisation report. I'd appreciate any assistance this community may be able to offer.STP Status showing as Not Sent - how to fix?
I have just realised that some pay runs are showing as STP reporting not sent. When I click on the individual pay run it says STP Status "unknown". I can't see any way to investigate what happened or see how it can be fixed. I THOUGHT I sent them so I am unsure if the error message is incorrect or if maybe I did something wrong and they weren't actually sent. Any suggestions about investigating this further and potentially fixing it? Thank you
STP reporting error
We have to process 71 employee's payrun today, and when I entered the timesheet and everything, I click record with validated STP details, I got this message: something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us...." then I have to do 4 separate batches, which is disappointing and time wasting. Can someone please advise?