Cancelling Pay Super via MYOB
Hi, I usually pay my monthly super payments via an external Clearing House, and was getting organised to set up for the weekly super payments at the same time as the payroll. To streamline things, I decided I might as well sign up for the MYOB Pay Super. Following the MYOB checklist, I ran into some problems as some of my employees' super funds don't have a proper Superannuation Name in the drop down Superannuation Fund List, or they have given a slightly different name (and I am too scared to change the Superannuation Name they gave me just to comply with the MYOB list - which you can't add any Funds to). A further problem is that 2 employees have a SMSF, hence no SPIN, just an ABN. Their SMSF is not found in the Superannuation Fund List in the drop down and again, can't be added. So far I have had no problems with my external Clearing House. I am almost done setting up my MYOB Pay Super, just waiting to get my 1 cent to get my reference number. But I would like to cancel the MYOB Pay Super altogether. Especially as my Clearing House gets the Super into everyone's account smoothly (I just have to manually enter it) and within 1 day. How do I cancel the MYOB Pay Super set up so it doesn't take out the weekly Super Payments out of my account? Thank you, Jackie
MYOB Superannuation
Hi MYOB Team, I am seeking urgent assistance with Pay Super transactions. The Issue: The funds were successfully debited from our business bank account The employee's superannuation fund has confirmed they have not received the contribution. We have not received any refund or "dishonour" notification in our bank account. In MYOB, the transaction status currently shows as Completed
MYOB Super Payment Creator
Hi MYOB, can someone please explain why we need to complete the Pay Super Change of Details form to add a 'Creator' user (other software providers do not require this). I spoke to support and they said the reason was to verify the users mobile number, however creators do not receive verifications codes to draft payments. It makes it difficult when need employees come on board.
How to clear reversed super entries in MYOB Business (online)
Hi, I processed a pay run for two employees in MYOB Business (online). Super contributions for both employees appeared in the Pay super screen. Later, I reversed the pay run for one employee. Now in Pay super, I see: One valid super entry for the employee whose pay run was not reversed (needs to be paid). Two entries (one positive and one negative) for the employee whose pay run I reversed. I don’t want to actually pay super for the reversed employee. How do I correctly remove/clear those entries so only the genuine super payment goes through?
Super Payments - "processing payment"
My client's last 3 super payments have been processed in their bank account. However, the super payments report is showing these as "processing payment". Can someone please suggest how to update this to "completed", as the client has to check each super payment with the bank statement to make sure it's processed.MYOB is holding our Super payments to earn interest
I initiated a Super payment via MYOB PaySuper on the 21st of June. This was my final super payment before the end of the financial year. The money was deducted from my account on 24th June itself, but can you believe I still have not received it in my Super fund, meaning it won't be counted as part of this financial year? Even though MYOB says that it can take 10 business days for Super payment to be completed, I don't understand why it takes so long even after the money is deducted from my account. I tried to dig into their policies and found that MYOB holds your super money just so that they can earn interest on it. I couldn't believe that I had been paying a subscription to a company which has such bad ethics. Imagine loosing on your tax savings for the year just because MYOB decided to hold your money for earning interests. Below is the exact text from MYOB pay super guide. You can access the page here: https://www.myob.com/au/legal/myob-pay-super-guide SuperChoice receives transaction fees that are calculated on a per employee contribution basis from MYOB and PayClear receives interest on the superannuation contributions transferred using MYOB Pay Super. The funds are held in an account pending disbursement of contributions to the relevant superannuation funds. The interest that PayClear receives at the date of this FSG is 3.10% per annum. This rate will fluctuate upwards and downwards according to fluctuations in interest rates. Shame on MYOB
