super payment with credit card
Hi could you please enable paying super with credit cards. This is absolutely a MUST for me to continue using MYOB. The SBSCH allows credit card payments, and I dont see why MYOB customers and SMEs should be penalised especially given the big move to payday super. With the cash flow crunch payday super is creating, not being able to use credit cards as a payment method amplifies this and places more pressure on cash flow where MYOB should be helping its customers with this move!!! #super #cashflow
Cancelling Pay Super via MYOB
Hi, I usually pay my monthly super payments via an external Clearing House, and was getting organised to set up for the weekly super payments at the same time as the payroll. To streamline things, I decided I might as well sign up for the MYOB Pay Super. Following the MYOB checklist, I ran into some problems as some of my employees' super funds don't have a proper Superannuation Name in the drop down Superannuation Fund List, or they have given a slightly different name (and I am too scared to change the Superannuation Name they gave me just to comply with the MYOB list - which you can't add any Funds to). A further problem is that 2 employees have a SMSF, hence no SPIN, just an ABN. Their SMSF is not found in the Superannuation Fund List in the drop down and again, can't be added. So far I have had no problems with my external Clearing House. I am almost done setting up my MYOB Pay Super, just waiting to get my 1 cent to get my reference number. But I would like to cancel the MYOB Pay Super altogether. Especially as my Clearing House gets the Super into everyone's account smoothly (I just have to manually enter it) and within 1 day. How do I cancel the MYOB Pay Super set up so it doesn't take out the weekly Super Payments out of my account? Thank you, Jackie
MYOB Superannuation
Hi MYOB Team, I am seeking urgent assistance with Pay Super transactions. The Issue: The funds were successfully debited from our business bank account The employee's superannuation fund has confirmed they have not received the contribution. We have not received any refund or "dishonour" notification in our bank account. In MYOB, the transaction status currently shows as Completed
MYOB Super Payment Creator
Hi MYOB, can someone please explain why we need to complete the Pay Super Change of Details form to add a 'Creator' user (other software providers do not require this). I spoke to support and they said the reason was to verify the users mobile number, however creators do not receive verifications codes to draft payments. It makes it difficult when need employees come on board.
How to clear reversed super entries in MYOB Business (online)
Hi, I processed a pay run for two employees in MYOB Business (online). Super contributions for both employees appeared in the Pay super screen. Later, I reversed the pay run for one employee. Now in Pay super, I see: One valid super entry for the employee whose pay run was not reversed (needs to be paid). Two entries (one positive and one negative) for the employee whose pay run I reversed. I don’t want to actually pay super for the reversed employee. How do I correctly remove/clear those entries so only the genuine super payment goes through?
Super Payments - "processing payment"
My client's last 3 super payments have been processed in their bank account. However, the super payments report is showing these as "processing payment". Can someone please suggest how to update this to "completed", as the client has to check each super payment with the bank statement to make sure it's processed.
