super payment with credit card
Hi could you please enable paying super with credit cards. This is absolutely a MUST for me to continue using MYOB. The SBSCH allows credit card payments, and I dont see why MYOB customers and SMEs should be penalised especially given the big move to payday super. With the cash flow crunch payday super is creating, not being able to use credit cards as a payment method amplifies this and places more pressure on cash flow where MYOB should be helping its customers with this move!!! #super #cashflow
Payday Super - Period VS Pay date
Hi MYOB, I have a query re dates for Superannuation payment dates due to when MYOB recognises the Super Contributions. Currently I pay fortnightly. Our fortnight is Wed - Tues however all employees are paid on the Thursday by EFT due to timesheet requirements etc. So pays are processed Wed paid Thursday. For example this pay will be from Wed 10th - Tues 23rd June with payment on the to employees on Thursday 25th June. MYOB has always recognised Super amounts on the day Super is paid and not the actual period. My question is when using our Nominated Clearing house (Not MYOB) do I put the date in for the actual period ie 10/06/2026-23/06/2026 or do I put it up to the payment date which means my periods will not match my employees payslips or the actual period the Super has been calculated? And does this have an effect with STP reporting to the ATO? It is also concerning that I will lose 2 days if I do report as per the period and not per the pay day but there is not other way to calculate the Super unless I bring the payroll pay date forward but that is not possible as Timesheets are submitted on Wednesday's as a rule. Please advise?
Cancelling Pay Super via MYOB
Hi, I usually pay my monthly super payments via an external Clearing House, and was getting organised to set up for the weekly super payments at the same time as the payroll. To streamline things, I decided I might as well sign up for the MYOB Pay Super. Following the MYOB checklist, I ran into some problems as some of my employees' super funds don't have a proper Superannuation Name in the drop down Superannuation Fund List, or they have given a slightly different name (and I am too scared to change the Superannuation Name they gave me just to comply with the MYOB list - which you can't add any Funds to). A further problem is that 2 employees have a SMSF, hence no SPIN, just an ABN. Their SMSF is not found in the Superannuation Fund List in the drop down and again, can't be added. So far I have had no problems with my external Clearing House. I am almost done setting up my MYOB Pay Super, just waiting to get my 1 cent to get my reference number. But I would like to cancel the MYOB Pay Super altogether. Especially as my Clearing House gets the Super into everyone's account smoothly (I just have to manually enter it) and within 1 day. How do I cancel the MYOB Pay Super set up so it doesn't take out the weekly Super Payments out of my account? Thank you, JackieMYOB Superannuation
Hi MYOB Team, I am seeking urgent assistance with Pay Super transactions. The Issue: The funds were successfully debited from our business bank account The employee's superannuation fund has confirmed they have not received the contribution. We have not received any refund or "dishonour" notification in our bank account. In MYOB, the transaction status currently shows as Completed
How are you preparing MYOB PayGlobal for Payday Super?
Development work is already underway to ensure MYOB PayGlobal supports Payday Super and the associated superannuation reporting and payment changes. As part of this, we’re validating that we’ve covered all the reporting and payment scenarios our customers use today, and we’d love your help by sharing how you currently work and what you see changing. In particular, we’re keen to hear about: How you currently manage super How are you producing and submitting your SuperStream files today? Which clearing houses or super providers are you using? Are there any custom steps or workarounds in your current process? What you expect to change with Payday Super Have your providers shared any timelines or new requirements yet (e.g. SAFF changes)? Are you expecting to change providers or gateways? Which parts of your current PayGlobal process do you think will be most impacted? Where you think you’ll need the most support Specific reports, file formats or integrations Process changes inside PayGlobal Anything you’re uncertain or concerned about Please feel free to reply in this thread with as much or as little detail as you’re comfortable sharing — even a high-level overview of your setup and anticipated changes is really helpful for us. If you’re open to providing a bit more detail, we’ve put together a short 3–5 minute questionnaire to capture your current setup and any known or expected changes related to Payday Super: 👉 MYOB PayGlobal Payday Super Reporting Questionnaire Your input will help us understand what different organisations are planning, and ensure we focus our PayGlobal support and guidance on the areas that matter most to you. For more information regarding Payday Super: Australian Payday Super ChangesMYOB Super Payment Creator
Hi MYOB, can someone please explain why we need to complete the Pay Super Change of Details form to add a 'Creator' user (other software providers do not require this). I spoke to support and they said the reason was to verify the users mobile number, however creators do not receive verifications codes to draft payments. It makes it difficult when need employees come on board.
How to clear reversed super entries in MYOB Business (online)
Hi, I processed a pay run for two employees in MYOB Business (online). Super contributions for both employees appeared in the Pay super screen. Later, I reversed the pay run for one employee. Now in Pay super, I see: One valid super entry for the employee whose pay run was not reversed (needs to be paid). Two entries (one positive and one negative) for the employee whose pay run I reversed. I don’t want to actually pay super for the reversed employee. How do I correctly remove/clear those entries so only the genuine super payment goes through?
