STP reporting on Super for Contractors

Hi Guys,

I note this is a 6 month old query, but I can find anything later which helps.

I am having this issue and have set the sub contractors up with an employee card and used Labor Hire and Other - Not Reported but am still getting an error code of CMN.ATO.PAYEVNTEMP.000272. I have a priority subscription which is totally useless if they wont answer their **bleep** phones.  

Hopefully someone on here can help me - I only work on a Monday have been trying to get help for weeks in the lead up to the new weekly payday super rules

Many thanks

Leoredcat

Hi Leoredcat,

It’s really tough dealing with something like this for weeks when you’ve only had limited time to work on it, so it’s completely understandable that you’re feeling frustrated. We’re currently seeing higher demand than usual, which is leading to longer wait times, but the team is working hard to bring those down.

With error CMN.ATO.PAYEVNTEMP.000272, it usually happens when a contractor’s employment basis isn’t set correctly. A common fix is to process a separate pay just for contractors, then make sure their employment basis is set to Other - Not Reported and their income type is set to Labour Hire, as outlined in this guide.

Cheers,

Princess

I have set up our 5 contractors as outlined in the guide, and double checked settings, then got the company accountant to verify I had set up our contractors as employees, as per the guide. I have 10 award employees as well, so a payroll list of 15 in total. When I process (seperately to normal payroll) the SCG for contractors, my STP is rejected in the Payroll Reporting Centre each time, I re-submit in the centre and the 5 contractors I am declaring for, changes to 15 and automatically accepts. I then go back to MYOB to find there are 2 void payslips for each of my award employees even though they were never selected in the process. I then have to open each payslip and mark it as already sent to make then disappear. I am so worried that this is causing data errors in MYOB I am about to suggest to my employer that we use a different payroll system independant of MYOB. I can't be awake worrying about this at 2am, anymore. The ATO leniancy on this ends in a week.

Hi CynK,

Thanks for checking the guide shared in the previous reply. Setting up contractors isn’t always easy, so I can see why this would be worrying. The way the STP submission is changing, along with the void pay slips being created, definitely isn’t the experience we want you to have.

To help put your mind at ease, you can check your payroll reports to double check that the correct amounts and transactions have been recorded in MYOB. If you do spot anything that doesn’t look right, the next step would be to reach out to our payroll team. As this needs a closer look at your specific file, they’ll be able to investigate further and review your payroll reports with you. You can reach them by phone or through live chat via our virtual assistant, MOCA.

Cheers,

Princess

Hi Princess,

I also have another issue the Pay Superannuation function is only working for award employees, it won't work for contractor payments, even though my contractors are using the same funds as my award employees, yes fund details for all have been provided directly from super funds, so details for everyone have been confirmed as correct. Also, the only way to stop all the error codes for STP for contractors was to change them in the Employment Basis section, from Other (Not Reported) to Labour Hire. Before I start using a payroll system separate to MYOB, is there another acceptable way to record and pay super for contractors in MYOB that doesn't involve the payroll section of MYOB?

Thanks

CynK

Hi CynK,

That does sound like a tricky little contractor setup puzzle. There isn’t an option to pay contractor super through MYOB without it going through the payroll side of things first. A good next step is to check this guide and have a look through the FAQs, especially How do I pay super for a contractor?, then compare it against how the contractor is currently set up: Superannuation and Paying super for contractors. If the contractor setup already matches that guide and the payment is still being rejected, it’d be best to reach out to our support team via the Contact Us page so they can check what’s going on more closely from their side.

Cheers,

Doreen