Community Forum 2026 - mid year review
📌 Pinned Mike G · Community Manager · July, 2026 If you've been wondering when a community update was coming, that would be a fair question. The answer is: it's here now, and from August, I'll be working to post these monthly. Consider this a catch-up and a commitment in one. Here's what the first six months looked like for our community. CH.01 · The numbers The community at a glance Total visits 1.12M Jan – Jun 2026 Page views 1.6M +40% vs prior period New members 3,010 Welcome to all new members CH.02 · Most visited The conversations that defined H1 Every community reflects what its members actually care about. These were the threads that drew the most discussion, and in a lot of cases, they show exactly what's been on your mind this year. 01. Changes to MYOB AccountRight offline mode most visited 13,252 views 02. New Changes to Super – Payday super 3,400 views 03. Secure Invoicing update 2,408 views Some of these threads cover ground that was uncomfortable, and we're ok with that. A community that only surfaces the wins isn't a community, it's a press release. We've been working closely with MYOB's Product and Leadership teams so that the key themes from these conversations are heard. CH.03 · Most discussed Where people had the most to say By reply count — these are the threads where members were talking the most. 01. AccountRight Single Sign-on 94 replies 02. MYOB not connecting to the ATO 116 replies CH.04 · Ideas exchange Your ideas, in progress Each month we post an update to the ideas exchange — AccountRight and MYOB Business. Here's where things stand after H1: In H1 you submitted 247 new ideas to the exchange. If you've ever wondered whether submitting an idea does anything — the short answer is yes. 17 completed ideas in H1 (which is a great improvement on 2025 already). Keep the ideas and votes coming, and we will keep pushing to have them prioritised. 247 new ideas submitted 17 completed 761 open for votes CH.05 · Member spotlight Who was in the room These members were the most present in H1 — by visit frequency and comment activity. A community is only as live as the people who keep coming back, so it's worth naming them. D6 @Dave6 9 posts in H1 · 450 visits MJ @Mike_James 41 posts in H1 · 151 visits TD @The_Doc 36 posts in H1 · 85 visits LA @Liz_A 101 posts in H1 · 920 visits JK @JennieK 41 posts in H1 · 67 visits CH.06 · The commitment What's different from here Monthly updates, starting August. First week of every month. Same structure as this post — numbers, active threads, ideas exchange progress, and anything worth flagging from the team. If there's something specific you'd like me to include, drop it in the replies. I'm treating this post as the reset, and H2 as the proof. ✓ Monthly update, first week of each month ✓ Ideas exchange recap every update ✓ Top threads — views & discussion ✓ Member spotlight each post Mike G · Community ManagerCommunity shout outs - Quarter 3, 2025
Slightly different this month - I am putting out a quarterly review of the forum instead of monthly. (In part because I did not publish the August monthly review) There are some good signs for our community in here around new content being created, the number of views and comments some of our popular is getting and new members registering. Google AI summaries are often giving people answers without needing to visit a page, so having such strong traffic to this forum helps to show the importance of connection, either with other customers, or with MYOB. We will continue to work on having more announcements, more content and more discussions to make this forum the best ever. Q3 has been busy for the forum. In part due to Australian end of financial year, but also due to our efforts to better promote the forum and its content to our customers. We had a 28% increase in visits to the forum and a 6% increase in views compared to quarter 2. On to Member and Moderator shout outs Mike_James has been as busy as ever, with 99 visits to the forum and 63 replies to discussions. We cant celebrate this enough and love to see when the community helps each other. Liz_A has been very active, visiting the forum 97 times and viewing 494 different pages (posts/discussions). Liz also made 14 replies on the forum and authored 1 solution. Thank you! MMC_Convert continue to pop in a help out as well. MYOB is partnered with MMC Convert for migration services and can help with a variety of migration/data queries, specialising in helping businesses move to MYOB from other software Princess_R is one of our star moderators. You might also see her pop up with replies across Facebook and our social media posts. Princess made a massive 172 replies and had 18 of these marked as solutions by customers. - Thank you Princess (Salamat) Our moderator team combined made 983 replies to posts, had 107 posts marked as solutions and together viewed nearly 6,000 posts. Doreen_P, Genreve_S, Isaiah_C, Shella_A, Earl_HD Finally AmandaMYOB - our Community Analyst completed an incredible task of clearing out a backlog of unmoderated posts. She has viewed 16,184 posts, made 111 replies to posts and authored 24 solutions Thank you to all of the members who are visiting, commenting, asking and answering questions or adding in ideas. What's new? New content for our members In case you missed it, check out the early access programs board at MYOB. Giving you insight into what might be coming soon to our software and giving you the opportunity to be involved Find it here MYOB launched the new MYOB Assist app in Australia which replaces both the MYOB Capture and MYOB Invoicing apps. We have a discussion board now for all apps in one place too Find it here Monthly MYOB Product manager spotlights have been running throughout 2025 Many of our members have great feedback and ideas about our products, these spotlights are a great opportunity to get to know the people behind the scenes and ask them questions! This month we say hello to Thiago De Siqueira – Product Manager for MYOB Practice Management/Compliance Find it here Hot Topics – what has been driving discussion/views? The Secure invoicing upgrade continues to drive a lot of comments from the community 2 main threads here and here as well as the summary here have over 6 thousand views, 600 likes and 275 comments Clearing the AccountRight cache continues to get among the highest views with 1,659 views over the last 3 months. You can view it here The announcement about SMS 2FA has been active with 1,362 views, 92 comments and 75 likes Our regularly updates monthly AccountRight release information post also remains well engaged with 1,248 views What's next? Is there anything you would like to see on the forum? Something new, something different, something that needs to go? Please feel free to send myself of Amanda a private message to connect with feedback, or comment on this post. Cheers, Mike!MYOB Community Forum - September summary
Hello community! September has seen some changes in results for the forum. There are positives to be taken and there are also signs of areas to improve. There was a big reduction in pages/posts viewed in the forum last month. 22% lower than the previous month. BUT what is interesting is that there was only a 2% reduction in the number of posts made AND pages viewed per visit is still increasing. The number of replies per post also reduced last month which is a good indication that our community members and our moderators are able to provide answers with less replies (ideally 1 reply) Mike_James and gavin12345 continue to be our most engaged community members based on the number of replies they have made to others here on the forum. But in other areas like the number of visits to the forum, number of likes given and the number of posts viewed, there are some newcomers. Thank you to LisaMPW , jballiono , jlpatch , astonkoedyk and JWorkright for your time on the forum in September. If you have any feedback on the forum or your experience using it, please feel free to add a comment here or send a private message to either me or AmandaMYOB Our moderators kept busy last month as well. Together they viewed more than 5,000 posts and made more than 500 replies. Thank you everyone for being part of the community! Tell your friends - lets make this community bigger and better than ever. Cheers, MikeMYOB Community Forum - August in review
Hello community! August was a great month for our community forum. Overall, there was an 11% reduction in the number of page views on the forum (compared to July) but we always expect July to be the busiest month with end of financial year in Australia so we are still showing a good upward trend in use of the forum. There were also more members willing to jump in and ask questions which is fantastic, we saw a 36% increase in forum discussions with 871 new posts. Our resident superstars continue to be the top contributors when it comes to replies made, visits to the forum and posts viewed. But we have a couple of new names showing up for likes given. Thank you to everyone for your contributions to this great community. Mike_James gavin12345 jlpatch cramptons W_Sailor JenDPT And of course - a big thank you to our moderators Princess_R Doreen_P Earl_HD, Genreve_S, Isaiah_C. If you have any feedback, thoughts, comments, suggestions. Please do not hesitate to reach out to myself or AmandaCLMYOB Community Forum - July in review
July was a successful month for the MYOB Community Forum as we continue to work towards making the forum an incredible resource to our staff, visitors, members and customers. July is always a busy month with the end of financial year in Australia so naturally we saw some increase in things like visits to the forum and posts made. A quick shout out to a couple of MYOB Staff who jumped in to help answer questions. The return of SupportNoteGuy and Ron_T was great to see. Together these two made 87 replies/answers to questions in the community. Thank you! Some highlights are shown below An equally huge thank you to these contributors, users and supporters of the MYOB Community Forum gavin12345 Mike_James mikejenkin cml-72702968 LPGMTAccounts Sovauto Sam_LR If anyone has feedback about their experience in the MYOB Community Forum, please do not hesitate to send me or AmandaMYOB a private message so we can work to improve. Cheers, Mike!
