Waiting on Hold for 3hrs+
Has anyone had this issue? Last week unfortunately I had some issues to resolve and had to spend this time on hold. This MYOB is asking for very pesonal information eg drivers licences, passport, banking statements & SMSF Trust deed that is certified. Has anyone had or having this issue? Not happy customer
Verification
I recently went through the process of verification for my business, including an upload of the Trust Deed, through the web app. The next day, I received an email saying I need to upload the Trust Deed via a secure link which was provided in the email. When I check through the web app, there is no notification for this request. At a glance, this appears to be a phishing type attack, so I submitted a support request asking for verification that this email is legitimate. This request was submitted 3 days ago, and has had no response. Am I going to hear back before the deadline set by MYOB? Am I expected to click on a "secure link" and upload sensitive documents, instead of doing this through the portal?