Resolved - MYOB Business and AccountRight outage Update - 03/09/2023 - 11.30 AM AEST
We are pleased to advise that the service has now been restored following the recent Microsoft Azure outage. Essentials, AccountRight Live and MYOB Business are operating as normal.
MYOB and Microsoft will continue to closely monitor our systems in the coming days.
We apologize for the inconvenience caused as a result of this outage and thank you for your patience as we’ve worked to resolve this issue.
Our cloud service provider is currently experiencing a major outage affecting the Australia East region. This is impacting our customers and the ability to access their company files on AccountRight and MYOB Business.
We are still seeing intermittent errors or instability in services, some customers will be experiencing errors loading or slow performance accessing our online products.
We continue to work with our cloud service provider to stabilise the system.
Update - 31/08/2023 03:10:32PM AEST We are continuing to work with our cloud service provider to identify alternate solutions to restore service to those still impacted, alongside their primary restoration activities. They have not been able to provide an estimated time to restore service.
Delivery of bank feeds data is ongoing.
Thanks for your patience while we work on it.
Update - 31/08/2023 10.18AM AEST
Hi everyone, we're pleased to report services are coming back online and returning to normal levels of performance. While services resume, some of our customers will experience some slowdown or login problems, but we are on track to be back to full speed soon. Keep track of our progress at status.myob.com.
31/08/2023 12:54:56PM AEST
We are continuing to work with our cloud service provider to restore service for those that are still experiencing errors affecting access and performance of our online products.
We understand that the provider is still working to recover some of the infrastructure that hosts our services, they remain unable to provide an estimated time to restore service.
Update - 31/08/2023 07.15 PM AEST
An evening update for you all. For the vast majority, services should now be up and running as normal. But for a select few, we understand there are ongoing performance and access issues which we are investigating as a matter of priority. We are sorry to those still impacted and are committed to keeping you updated on our progress as we work this through with our cloud provider.
Update - 01/09/2023 07.14 AM AEST
Overnight we have worked directly with our providers engineering team, who have been migrating our residual affected services across to working infrastructure.
Some progress has been made to restore a number of affected services, but the work continues and they acknowledge that although the majority of their customers are now functional "A subset of services still experiencing residual impact are on the path to mitigation".
We will continue to keep you updated as work progresses.
Update - 01/09/2023 10:15AM AEST
We are reading your messages and are aware that there are a number of customers still affected by our cloud providers' outage on Wednesday evening. We are continuing to work closely with our cloud provider as a top priority to diagnose the impacts and return services to normal levels for all those impacted.
While for the majority of our customers the matter is now resolved, we appreciate that a proportion are still experiencing some delays in service and login difficulties. We understand this has happened on a critical last-of-the-month day for you, and that business processes have been disrupted as a result of the outage.
Resolving these issues is our greatest priority and we are committed to keeping you updated on our progress. We will be providing updates via this channel every hour, and you can also find more information at https://status.myob.com.
Update - 01/09/2023 02:25 AEST We are working with our cloud service provider to restore access and performance to the remaining affected services.
They are continuing to migrate our residual impacted services to working infrastructure.
We will keep you updated as we make progress.
Some of you may also note a delay in delivery of some Bank Feeds data, this is related to this incident. We are seeing a backlog of data processing, however delivery will be later than usual.
Update – 01/09/2023 05:18PM AEST
Hi Everyone,
On 30 August 2023, MYOB’s cloud service provider, Microsoft Azure, experienced an issue which has caused disruption for customers accessing their MYOB solution. This issue also impacted several other major Australian organisations. While the issue is now resolved for most MYOB customers, we’re aware some of you are still experiencing login difficulties and service delays.
We understand this has happened at a critical time at the end of the month, and that business processes have been disrupted due to the outage.
We are focused on resolving this issue and apologise for the disruption and difficulty this has caused. We continue to work closely with Microsoft to return services to normal levels for all those affected.
To keep updated on our progress, please visit our Status hub
Update - 02/09/2023 - 09.30 AM AEST
Hello everyone,
We wanted to keep you updated on our efforts to restore service for some MYOB customers following the recent Microsoft Azure outage.While most services have been resumed, some customers may still be experiencing ongoing or intermittent problems with their MYOB solutions.
We continue to work closely with Microsoft to return services to normal levels for all those affected.
We are focused on resolving this issue and apologise for the disruption and difficulty this has caused.
Efforts to restore service for some MYOB customers impacted by the recent Microsoft Azure outage are progressing.While most services have been resumed, we continue to work closely with Microsoft to return services to normal levels for all those affected.
Some customers may still be experiencing ongoing or intermittent problems with their MYOB solutions.
We apologise for the difficulty and inconvenience this has caused and we are committed to resolving all remaining issues as soon as possible.
We will continue to keep our customers updated via the Community Forum and further updates are available at StatusHub.
Great timing end of month even hard to get this thread nothing like being able to call someone getting like the supermarkets you have to rely on other users. Nothing like Customer service eh.
so disappointing, so many indicators that I should be switching to zero in the last few months, other software seems to be able advise users of an issue yet myob can't even post info on the internet, so that those of us who want a quick answer in google could get a quick yes or no to whether it is down or not... and now no indication of how long it will be down. Even my basic web based business programs have backup servers ....... hard to believe MYOB is not more organised
seriously, you dont have backup strategies in place? If you do, can you please direct us to a link as to how this is handled normally. I was involved in the very early days of MYOB (ie first release) and proud that it was Aussie and did what it had to do. Unfortunantley over the last 10 years, it feels like it has grown, but still run from out the back of someones garage.
Of course it is.... Just when i needed to get a large invoice out NOW, possibly going to miss the client timeframe for paymment. Now the mortgage is on the line....
Thanks again MYOB for another nail in the coffin. Whatever happened to being able to work with the file ofline...... I have realitivly stable internet, i feel sorry for everyone with poor internet that needs to rely on an offline file.
I am writing to express my extreme dissatisfaction with the ongoing downtime of the MYOB service which has now exceeded 20 hours. This extended period of inaccessibility has severely impacted our ability to conduct essential business operations and, as you can appreciate, the ramifications of such an outage are significant and far-reaching.
It is particularly concerning that there seems to be no backup or disaster recovery servers in place to address issues like this. In today's digital age, it is a standard practice to have contingency plans and backup systems to ensure continuity of service. It is highly disappointing and concerning that neither MYOB nor the cloud server provider appear to have these essential safeguards in place.
Additionally, the lack of communication from MYOB during this crisis has been extremely frustrating. As a paying customer, I believe we are entitled to timely updates regarding the status of the service, the nature of the issue, and the expected time frame for resolution. Unfortunately, we have not received any communication from MYOB, which is a stark example of poor customer service.
I understand that technical issues can arise, but the lack of preparedness and communication from MYOB is unacceptable. I strongly urge you to address these concerns as a matter of priority and provide your customers with a detailed update on the situation and the steps being taken to rectify it.
MYOB, your lack of support and feedback is giving me Xero reasons to be support you back...this downtime has come at the worst possible time. :smileymad:
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AccountRight and MYOB Business outage
","body":"
\n
Resolved - MYOB Business and AccountRight outage Update - 03/09/2023 - 11.30 AM AEST
\n
\n
\n
\n
We are pleased to advise that the service has now been restored following the recent Microsoft Azure outage. Essentials, AccountRight Live and MYOB Business are operating as normal.
\n
\n
\n
\n
MYOB and Microsoft will continue to closely monitor our systems in the coming days.
\n
\n
\n
\n
We apologize for the inconvenience caused as a result of this outage and thank you for your patience as we’ve worked to resolve this issue.
\n
\n
Our cloud service provider is currently experiencing a major outage affecting the Australia East region. This is impacting our customers and the ability to access their company files on AccountRight and MYOB Business.
We are still seeing intermittent errors or instability in services, some customers will be experiencing errors loading or slow performance accessing our online products.
We continue to work with our cloud service provider to stabilise the system.
Update - 31/08/2023 03:10:32PM AEST We are continuing to work with our cloud service provider to identify alternate solutions to restore service to those still impacted, alongside their primary restoration activities. They have not been able to provide an estimated time to restore service.
Delivery of bank feeds data is ongoing.
Thanks for your patience while we work on it.
Update - 31/08/2023 10.18AM AEST
Hi everyone, we're pleased to report services are coming back online and returning to normal levels of performance. While services resume, some of our customers will experience some slowdown or login problems, but we are on track to be back to full speed soon. Keep track of our progress at status.myob.com.
31/08/2023 12:54:56PM AEST
We are continuing to work with our cloud service provider to restore service for those that are still experiencing errors affecting access and performance of our online products.
We understand that the provider is still working to recover some of the infrastructure that hosts our services, they remain unable to provide an estimated time to restore service.
\n
Update - 31/08/2023 07.15 PM AEST
An evening update for you all. For the vast majority, services should now be up and running as normal. But for a select few, we understand there are ongoing performance and access issues which we are investigating as a matter of priority. We are sorry to those still impacted and are committed to keeping you updated on our progress as we work this through with our cloud provider.
Update - 01/09/2023 07.14 AM AEST
Overnight we have worked directly with our providers engineering team, who have been migrating our residual affected services across to working infrastructure.
Some progress has been made to restore a number of affected services, but the work continues and they acknowledge that although the majority of their customers are now functional \"A subset of services still experiencing residual impact are on the path to mitigation\".
We will continue to keep you updated as work progresses.
\n
Update - 01/09/2023 10:15AM AEST
\n
\n
We are reading your messages and are aware that there are a number of customers still affected by our cloud providers' outage on Wednesday evening. We are continuing to work closely with our cloud provider as a top priority to diagnose the impacts and return services to normal levels for all those impacted.
\n
\n
While for the majority of our customers the matter is now resolved, we appreciate that a proportion are still experiencing some delays in service and login difficulties. We understand this has happened on a critical last-of-the-month day for you, and that business processes have been disrupted as a result of the outage.
\n
\n
Resolving these issues is our greatest priority and we are committed to keeping you updated on our progress. We will be providing updates via this channel every hour, and you can also find more information at https://status.myob.com.
Update - 01/09/2023 02:25 AEST We are working with our cloud service provider to restore access and performance to the remaining affected services.
They are continuing to migrate our residual impacted services to working infrastructure.
We will keep you updated as we make progress.
Some of you may also note a delay in delivery of some Bank Feeds data, this is related to this incident. We are seeing a backlog of data processing, however delivery will be later than usual.
\n
\n
Update – 01/09/2023 05:18PM AEST
\n
\n
\n
\n
Hi Everyone,
\n
\n
\n
\n
On 30 August 2023, MYOB’s cloud service provider, Microsoft Azure, experienced an issue which has caused disruption for customers accessing their MYOB solution. This issue also impacted several other major Australian organisations. While the issue is now resolved for most MYOB customers, we’re aware some of you are still experiencing login difficulties and service delays.
\n
\n
\n
\n
We understand this has happened at a critical time at the end of the month, and that business processes have been disrupted due to the outage.
\n
\n
\n
\n
We are focused on resolving this issue and apologise for the disruption and difficulty this has caused. We continue to work closely with Microsoft to return services to normal levels for all those affected.
\n
\n
\n
\n
To keep updated on our progress, please visit our Status hub
\n
Update - 02/09/2023 - 09.30 AM AEST
\n
\n
Hello everyone,
\n
\n
We wanted to keep you updated on our efforts to restore service for some MYOB customers following the recent Microsoft Azure outage.While most services have been resumed, some customers may still be experiencing ongoing or intermittent problems with their MYOB solutions.
\n
\n
We continue to work closely with Microsoft to return services to normal levels for all those affected.
\n
\n
We are focused on resolving this issue and apologise for the disruption and difficulty this has caused.
Efforts to restore service for some MYOB customers impacted by the recent Microsoft Azure outage are progressing.While most services have been resumed, we continue to work closely with Microsoft to return services to normal levels for all those affected.
\n
\n
Some customers may still be experiencing ongoing or intermittent problems with their MYOB solutions.
\n
\n
We apologise for the difficulty and inconvenience this has caused and we are committed to resolving all remaining issues as soon as possible.
\n
\n
We will continue to keep our customers updated via the Community Forum and further updates are available at StatusHub.
\n
\n
\n
\n
Thanks for your patience.
\n
","body@stringLength":"12634","rawBody":"
\n
Resolved - MYOB Business and AccountRight outage Update - 03/09/2023 - 11.30 AM AEST
\n
\n
\n
\n
We are pleased to advise that the service has now been restored following the recent Microsoft Azure outage. Essentials, AccountRight Live and MYOB Business are operating as normal.
\n
\n
\n
\n
MYOB and Microsoft will continue to closely monitor our systems in the coming days.
\n
\n
\n
\n
We apologize for the inconvenience caused as a result of this outage and thank you for your patience as we’ve worked to resolve this issue.
\n
\n
Our cloud service provider is currently experiencing a major outage affecting the Australia East region. This is impacting our customers and the ability to access their company files on AccountRight and MYOB Business.
We are still seeing intermittent errors or instability in services, some customers will be experiencing errors loading or slow performance accessing our online products.
We continue to work with our cloud service provider to stabilise the system.
Update - 31/08/2023 03:10:32PM AEST We are continuing to work with our cloud service provider to identify alternate solutions to restore service to those still impacted, alongside their primary restoration activities. They have not been able to provide an estimated time to restore service.
Delivery of bank feeds data is ongoing.
Thanks for your patience while we work on it.
Update - 31/08/2023 10.18AM AEST
Hi everyone, we're pleased to report services are coming back online and returning to normal levels of performance. While services resume, some of our customers will experience some slowdown or login problems, but we are on track to be back to full speed soon. Keep track of our progress at status.myob.com.
31/08/2023 12:54:56PM AEST
We are continuing to work with our cloud service provider to restore service for those that are still experiencing errors affecting access and performance of our online products.
We understand that the provider is still working to recover some of the infrastructure that hosts our services, they remain unable to provide an estimated time to restore service.
\n
Update - 31/08/2023 07.15 PM AEST
An evening update for you all. For the vast majority, services should now be up and running as normal. But for a select few, we understand there are ongoing performance and access issues which we are investigating as a matter of priority. We are sorry to those still impacted and are committed to keeping you updated on our progress as we work this through with our cloud provider.
Update - 01/09/2023 07.14 AM AEST
Overnight we have worked directly with our providers engineering team, who have been migrating our residual affected services across to working infrastructure.
Some progress has been made to restore a number of affected services, but the work continues and they acknowledge that although the majority of their customers are now functional \"A subset of services still experiencing residual impact are on the path to mitigation\".
We will continue to keep you updated as work progresses.
\n
Update - 01/09/2023 10:15AM AEST
\n
\n
We are reading your messages and are aware that there are a number of customers still affected by our cloud providers' outage on Wednesday evening. We are continuing to work closely with our cloud provider as a top priority to diagnose the impacts and return services to normal levels for all those impacted.
\n
\n
While for the majority of our customers the matter is now resolved, we appreciate that a proportion are still experiencing some delays in service and login difficulties. We understand this has happened on a critical last-of-the-month day for you, and that business processes have been disrupted as a result of the outage.
\n
\n
Resolving these issues is our greatest priority and we are committed to keeping you updated on our progress. We will be providing updates via this channel every hour, and you can also find more information at https://status.myob.com.
Update - 01/09/2023 02:25 AEST We are working with our cloud service provider to restore access and performance to the remaining affected services.
They are continuing to migrate our residual impacted services to working infrastructure.
We will keep you updated as we make progress.
Some of you may also note a delay in delivery of some Bank Feeds data, this is related to this incident. We are seeing a backlog of data processing, however delivery will be later than usual.
\n
\n
Update – 01/09/2023 05:18PM AEST
\n
\n
\n
\n
Hi Everyone,
\n
\n
\n
\n
On 30 August 2023, MYOB’s cloud service provider, Microsoft Azure, experienced an issue which has caused disruption for customers accessing their MYOB solution. This issue also impacted several other major Australian organisations. While the issue is now resolved for most MYOB customers, we’re aware some of you are still experiencing login difficulties and service delays.
\n
\n
\n
\n
We understand this has happened at a critical time at the end of the month, and that business processes have been disrupted due to the outage.
\n
\n
\n
\n
We are focused on resolving this issue and apologise for the disruption and difficulty this has caused. We continue to work closely with Microsoft to return services to normal levels for all those affected.
\n
\n
\n
\n
To keep updated on our progress, please visit our Status hub
\n
Update - 02/09/2023 - 09.30 AM AEST
\n
\n
Hello everyone,
\n
\n
We wanted to keep you updated on our efforts to restore service for some MYOB customers following the recent Microsoft Azure outage.While most services have been resumed, some customers may still be experiencing ongoing or intermittent problems with their MYOB solutions.
\n
\n
We continue to work closely with Microsoft to return services to normal levels for all those affected.
\n
\n
We are focused on resolving this issue and apologise for the disruption and difficulty this has caused.
Efforts to restore service for some MYOB customers impacted by the recent Microsoft Azure outage are progressing.While most services have been resumed, we continue to work closely with Microsoft to return services to normal levels for all those affected.
\n
\n
Some customers may still be experiencing ongoing or intermittent problems with their MYOB solutions.
\n
\n
We apologise for the difficulty and inconvenience this has caused and we are committed to resolving all remaining issues as soon as possible.
\n
\n
We will continue to keep our customers updated via the Community Forum and further updates are available at StatusHub.
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Great timing end of month even hard to get this thread nothing like being able to call someone getting like the supermarkets you have to rely on other users. Nothing like Customer service eh.
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so disappointing, so many indicators that I should be switching to zero in the last few months, other software seems to be able advise users of an issue yet myob can't even post info on the internet, so that those of us who want a quick answer in google could get a quick yes or no to whether it is down or not... and now no indication of how long it will be down. Even my basic web based business programs have backup servers ....... hard to believe MYOB is not more organised
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MYOB Accountright and Business is also down in Western Australia
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Any indication when they'll be up again?
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seriously, you dont have backup strategies in place? If you do, can you please direct us to a link as to how this is handled normally. I was involved in the very early days of MYOB (ie first release) and proud that it was Aussie and did what it had to do. Unfortunantley over the last 10 years, it feels like it has grown, but still run from out the back of someones garage.
Matt
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Of course it is.... Just when i needed to get a large invoice out NOW, possibly going to miss the client timeframe for paymment. Now the mortgage is on the line....
Thanks again MYOB for another nail in the coffin. Whatever happened to being able to work with the file ofline...... I have realitivly stable internet, i feel sorry for everyone with poor internet that needs to rely on an offline file.
Matt
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I am writing to express my extreme dissatisfaction with the ongoing downtime of the MYOB service which has now exceeded 20 hours. This extended period of inaccessibility has severely impacted our ability to conduct essential business operations and, as you can appreciate, the ramifications of such an outage are significant and far-reaching.
It is particularly concerning that there seems to be no backup or disaster recovery servers in place to address issues like this. In today's digital age, it is a standard practice to have contingency plans and backup systems to ensure continuity of service. It is highly disappointing and concerning that neither MYOB nor the cloud server provider appear to have these essential safeguards in place.
Additionally, the lack of communication from MYOB during this crisis has been extremely frustrating. As a paying customer, I believe we are entitled to timely updates regarding the status of the service, the nature of the issue, and the expected time frame for resolution. Unfortunately, we have not received any communication from MYOB, which is a stark example of poor customer service.
I understand that technical issues can arise, but the lack of preparedness and communication from MYOB is unacceptable. I strongly urge you to address these concerns as a matter of priority and provide your customers with a detailed update on the situation and the steps being taken to rectify it.
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MYOB, your lack of support and feedback is giving me Xero reasons to be support you back...this downtime has come at the worst possible time. :smileymad:
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Why is MYOB not replying to any of these posts? At the very least, an ETA would be appreciated!
It would be a wise idea before someone mentions \"compensation\".
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MYOB essentials is down too
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