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Resolved - MYOB Business and AccountRight outage

selvaganapathy's avatar
selvaganapathy
Former Staff
2 years ago
Resolved - MYOB Business and AccountRight outage
Update - 03/09/2023 - 11.30 AM AEST
 
We are pleased to advise that the service has now been restored following the recent Microsoft Azure outage. Essentials, AccountRight Live and MYOB Business are operating as normal.
 
MYOB and Microsoft will continue to closely monitor our systems in the coming days.
 
We apologize for the inconvenience caused as a result of this outage and thank you for your patience as we’ve worked to resolve this issue.
Published 2 years ago
Version 1.0
  • Hi All,

     

    PaulMGBCA Aleidsca glenpel Nano Theresa5 

     

    Thank you for reaching out.

     

    Cashbook disruptions are resolved. If  you are experiencing any issues in accessing AO/Cashbook please send us more details pertaining to the issue, so that we can look into it.

     

    Please feel free to reach out for any other concerns.

     

    Regards

    Priya Selvaraj

     

     

     

  • Hi BTGeelong 

     

    Thanks for flagging it.

     

    I understand you are not getting access to the  command center window and would suggest trying the below steps;

    Try opening the sample company file, as this will ensure that there are no issues with the installed application. If the sample company file works try to log in to your online file and check for the AR icon on the taskbar to make sure the application is not behind another window.

    Also check the for application on task manager (Ctrl+Alt+delete and select task manager), If the app is running and still has log in issues, please check for any error messages, or adding a screenshot will help me to further troubleshoot this issue.

     

    Cheers

    Priya Selvaraj

     

  • BookeeperCO's avatar
    BookeeperCO
    Contributing User

    Nothing resolved from our side:

    * we can't proceed with purchase and sales transactions with inventory

    * we can't proceed with recurring transactions

     

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator

    Hey BookeeperCO,

    I'll make sure we get to the bottom of this for you! Can you please send me a Private Message with the following details: 

    • Serial Number
    • Business Name
    • Full Name + Email Address 

     

    Look forward to hearing from you.

    Cheers, Amanda. 

  • BookeeperCO's avatar
    BookeeperCO
    Contributing User

    Hi Amanda,

     

    something wrong with the private messages, I cant sent it. he last private message I sent around 2 weeks ago.

     

    ''You have reached the limit for number of private messages that you can send for now. Please try again later''

     

    Best regards,

  • Thank you for responding Priya, I have tried all these things with no resolve.  The program is definitely running but there is no window…..when I switch to the running program it has simply the desktop screen so its like its running in the background.  I could not open the sample files as they wouldn’t convert to latest version.  I have two company files and neither will open.

     

    Sorry can't seem to post any screen shots

     

    More help please 😊

     

     

  • you can see on this screen shot that when I try switching to the open MYOB file it is just a blank screen.  Again I have uninstalled software and reloaded but still not resolve.  Its now getting quite urgent.

     

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator

    Hey BTGeelong,

    I'm sorry to hear you're still having access issues. Can you please send me a Private Message with the following details and I'll make sure we get to the bottom of it for you:

    • Serial Number
    • Business Name
    • Full Name + Email Address

     

    Speak soon. 

    Cheers, Amanda.