Resolved - MYOB Business and AccountRight outage

Hi All,

PaulMGBCA Aleidsca glenpel Nano Theresa5 

Thank you for reaching out.

Cashbook disruptions are resolved. If  you are experiencing any issues in accessing AO/Cashbook please send us more details pertaining to the issue, so that we can look into it.

Please feel free to reach out for any other concerns.

Regards

Priya Selvaraj

Hi BTGeelong 

Thanks for flagging it.

I understand you are not getting access to the  command center window and would suggest trying the below steps;

Try opening the sample company file, as this will ensure that there are no issues with the installed application. If the sample company file works try to log in to your online file and check for the AR icon on the taskbar to make sure the application is not behind another window.

Also check the for application on task manager (Ctrl+Alt+delete and select task manager), If the app is running and still has log in issues, please check for any error messages, or adding a screenshot will help me to further troubleshoot this issue.

Cheers

Priya Selvaraj

Nothing resolved from our side:

* we can't proceed with purchase and sales transactions with inventory

* we can't proceed with recurring transactions

Hey BookeeperCO,

I'll make sure we get to the bottom of this for you! Can you please send me a Private Message with the following details: 

• Serial Number
• Business Name
• Full Name + Email Address 

Look forward to hearing from you.

Cheers, Amanda. 

Hi Amanda,

something wrong with the private messages, I cant sent it. he last private message I sent around 2 weeks ago.

''You have reached the limit for number of private messages that you can send for now. Please try again later''

Best regards,

Thank you for responding Priya, I have tried all these things with no resolve.  The program is definitely running but there is no window…..when I switch to the running program it has simply the desktop screen so its like its running in the background.  I could not open the sample files as they wouldn’t convert to latest version.  I have two company files and neither will open.

Sorry can't seem to post any screen shots

More help please 😊

you can see on this screen shot that when I try switching to the open MYOB file it is just a blank screen.  Again I have uninstalled software and reloaded but still not resolve.  Its now getting quite urgent.

Hey BTGeelong,

I'm sorry to hear you're still having access issues. Can you please send me a Private Message with the following details and I'll make sure we get to the bottom of it for you:

• Serial Number
• Business Name
• Full Name + Email Address

Speak soon. 

Cheers, Amanda.