I've spent the last couple of days with other Community Managers from around Australia and the world. It's been fascinating hearing about some of the trends in online communities. And it's been particularly valuable to exchange ideas about how to ensure more vibrant communities and tackle some of the common challenges.
One common theme at the conference is something that has been discussed in mainstream media a lot this week - how to "stop the trolls". Of course, what constitutes trolling is very much a matter of opinion.
The general consensus at this week's conference was that trolling on online forums is attention seeking behaviour and is dangerous because it can drive other people away or discourage them from participating. The Community Manager of The Huffington Post (a site which receives an astonishing 5-10 comments every second) says they have a simple philosophy - if a comment makes the site less enjoyable for others, then it is not approved for publication.
Here at the MYOB Community Forum we like to trust our members and we don't moderate or approve comments before they are published. But we do need all our users to abide by the forum's rules of participation at all times to ensure a healthy, safe and inclusive community for all. If you ever see anything on the forum that you don't feel is appropriate, please alert us by clicking on the Options menu inside the message box and selecting the "Report Inappropriate Content" option.
Meanwhile, it was another busy week on the forum, with 300 new members and 700 posts. Our top contributors were MummaMia, David_Cree, Mike_James, JenPerram and Tazinx. David_Cree and JenPerram also had multiple posts marked as Accepted Solutions. Thank you to all those community members who assisted others on the forum this week.
One more thing I learned from this week's conference was that people love kittens. Communities need more kittens and less trolls. So I thought I'd sign off for the week by giving the people what they want...
Just a suggestion, do you think the community newsletter would be better placed in the Account right section rather than the welcome section of the Purple Lounge.
I know I for one hardly ever go to the purple lounge and so never usually read the latest community news and I would think a lot of users may only go to the Welcome to the Community when first joining.
Thanks for the feedback. A lot of our forum users aren't AccountRight users, so I think this board is most appropriate for forum announcements applicable to the whole community. I promote the weekly updates on the announcements box on the front page but will look at other ways to publicise it. The update is posted every Friday afternoon. Could I encourage you to subscribe to the welcome board so you don't miss a post?
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I've spent the last couple of days with other Community Managers from around Australia and the world. It's been fascinating hearing about some of the trends in online communities. And it's been particularly valuable to exchange ideas about how to ensure more vibrant communities and tackle some of the common challenges.
","body":"
Hi all,
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I hope you have had a great week.
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I've spent the last couple of days with other Community Managers from around Australia and the world. It's been fascinating hearing about some of the trends in online communities. And it's been particularly valuable to exchange ideas about how to ensure more vibrant communities and tackle some of the common challenges.
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One common theme at the conference is something that has been discussed in mainstream media a lot this week - how to \"stop the trolls\". Of course, what constitutes trolling is very much a matter of opinion.
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The general consensus at this week's conference was that trolling on online forums is attention seeking behaviour and is dangerous because it can drive other people away or discourage them from participating. The Community Manager of The Huffington Post (a site which receives an astonishing 5-10 comments every second) says they have a simple philosophy - if a comment makes the site less enjoyable for others, then it is not approved for publication.
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Here at the MYOB Community Forum we like to trust our members and we don't moderate or approve comments before they are published. But we do need all our users to abide by the forum's rules of participation at all times to ensure a healthy, safe and inclusive community for all. If you ever see anything on the forum that you don't feel is appropriate, please alert us by clicking on the Options menu inside the message box and selecting the \"Report Inappropriate Content\" option.
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Meanwhile, it was another busy week on the forum, with 300 new members and 700 posts. Our top contributors were MummaMia, David_Cree, Mike_James, JenPerram and Tazinx. David_Cree and JenPerram also had multiple posts marked as Accepted Solutions. Thank you to all those community members who assisted others on the forum this week.
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One more thing I learned from this week's conference was that people love kittens. Communities need more kittens and less trolls. So I thought I'd sign off for the week by giving the people what they want...
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Love your work,
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Jason Hill
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Community Manager
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","body@stringLength":"2787","rawBody":"
Hi all,
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I hope you have had a great week.
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I've spent the last couple of days with other Community Managers from around Australia and the world. It's been fascinating hearing about some of the trends in online communities. And it's been particularly valuable to exchange ideas about how to ensure more vibrant communities and tackle some of the common challenges.
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One common theme at the conference is something that has been discussed in mainstream media a lot this week - how to \"stop the trolls\". Of course, what constitutes trolling is very much a matter of opinion.
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The general consensus at this week's conference was that trolling on online forums is attention seeking behaviour and is dangerous because it can drive other people away or discourage them from participating. The Community Manager of The Huffington Post (a site which receives an astonishing 5-10 comments every second) says they have a simple philosophy - if a comment makes the site less enjoyable for others, then it is not approved for publication.
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Here at the MYOB Community Forum we like to trust our members and we don't moderate or approve comments before they are published. But we do need all our users to abide by the forum's rules of participation at all times to ensure a healthy, safe and inclusive community for all. If you ever see anything on the forum that you don't feel is appropriate, please alert us by clicking on the Options menu inside the message box and selecting the \"Report Inappropriate Content\" option.
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Meanwhile, it was another busy week on the forum, with 300 new members and 700 posts. Our top contributors were MummaMia, David_Cree, Mike_James, JenPerram and Tazinx. David_Cree and JenPerram also had multiple posts marked as Accepted Solutions. Thank you to all those community members who assisted others on the forum this week.
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One more thing I learned from this week's conference was that people love kittens. Communities need more kittens and less trolls. So I thought I'd sign off for the week by giving the people what they want...
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Love your work,
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Jason Hill
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Community Manager
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","kudosSumWeight":1,"postTime":"2012-09-14T17:01:27.478+10:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS0xNDAwODAtMTk5NmlENzZCRUI3MDBBRThFQTkw?revision=4\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Community Forum weekly update","text":"Community Forum weekly update","time":"2012-10-12T13:56:16.758+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Weekly Updates","text":"Weekly Updates","time":"2013-02-07T14:34:13.868+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"rawTeaser":"
I've spent the last couple of days with other Community Managers from around Australia and the world. It's been fascinating hearing about some of the trends in online communities. And it's been particularly valuable to exchange ideas about how to ensure more vibrant communities and tackle some of the common challenges.
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Community Forum weekly update #11","moderationData":{"__ref":"ModerationData:moderation_data:140096"},"body":"
Hi Jason
Just a suggestion, do you think the community newsletter would be better placed in the Account right section rather than the welcome section of the Purple Lounge.
I know I for one hardly ever go to the purple lounge and so never usually read the latest community news and I would think a lot of users may only go to the Welcome to the Community when first joining.
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Hi Julie,
\n
\n
Thanks for the feedback. A lot of our forum users aren't AccountRight users, so I think this board is most appropriate for forum announcements applicable to the whole community. I promote the weekly updates on the announcements box on the front page but will look at other ways to publicise it. The update is posted every Friday afternoon. Could I encourage you to subscribe to the welcome board so you don't miss a post?
\n
\n
All the best,
Jason Hill Community Manager
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Thanks Jason, I will do that.
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![\"Kitten1.jpg\"](\"https://community.myob.com/t5/image/serverpage/image-id/1998iEDD7163CD58295A8/image-size/original?v=mpbl-1&px=-1\" "\\"Kitten1.jpg\\"")
I've spent the last couple of days with other Community Managers from around Australia and the world. It's been fascinating hearing about some of the trends in online communities. And it's been particularly valuable to exchange ideas about how to ensure more vibrant communities and tackle some of the common challenges.![\"Kitten.jpg\"](\"https://community.myob.com/t5/image/serverpage/image-id/1996iD76BEB700AE8EA90/image-size/original?v=mpbl-1&px=-1\" "\\"Kitten.jpg\\"")
![\"Kitten.jpg\"](\"/t5/image/serverpage/image-id/1996iD76BEB700AE8EA90/image-size/original?v=mpbl-1&px=-1\" "\\"Kitten.jpg\\"")
![\"Kitten1.jpg\"](\"/t5/image/serverpage/image-id/1998iEDD7163CD58295A8/image-size/original?v=mpbl-1&px=-1\" "\\"Kitten1.jpg\\"")
I've spent the last couple of days with other Community Managers from around Australia and the world. It's been fascinating hearing about some of the trends in online communities. And it's been particularly valuable to exchange ideas about how to ensure more vibrant communities and tackle some of the common challenges.