Community Forum weekly update

25 Topics
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of 2012","conversation":{"__ref":"Conversation:conversation:157568"},"id":"message:157568","revisionNum":2,"uid":157568,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49425"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" \n 2012 was a huge year for MYOB. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":2354},"postTime":"2012-12-21T08:49:43.517+11:00","lastPublishTime":"2013-02-07T16:18:33.448+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 2012 was a huge year for MYOB. \n   \n Highlights of the past 12 months included the launch of AccountRight Live, the move to offering support 24 hours a day and seven days per week, the ongoing growth of the LiveAccounts platform, and the success of the GetOnline campaign which has now assisted nearly 50,000 businesses in Australia and New Zealand to build a website using our Atlas platform. \n   \n We also provided free training for thousands of accountants, provided an opportunity to invest in the MYOB business, and redeveloped both our website and this Community Forum.    \n   \n During 2012 we were also thrilled to donate both our time and $20,000 to Raise Foundation, win a coveted Transformation Award from Human Synergistics for cultural change, and have it recognised that MYOB is a great place to work.   \n   \n Naturally it was also a very big year on the MYOB Community Forum, which continues to grow and thrive as a place where you can ask questions, share information, and learn from each other.  \n   \n Over half a million unique visitors accessed over 3 million pages on the Community Forum in 2012. Over 32,500 posts were made and we welcomed over 15,000 new registrations. \n   \n We really value and appreciate the contribution that everyone makes to the ongoing success of this community, particularly those that so generously share their time, knowledge, expertise and wisdom to assist others. \n   \n One of the ways in which you can thank others who post useful information on the forum is by awarding Kudos. During the year over 7500 Kudos points were awarded, and nearly 1800 posts were marked as Accepted Solutions.   \n   \n A special huge thank you to our top contributors for 2012 - Clive, Mike_James, Julie_A_C, Tazinx, jenniek, JenPerram, Geoff_, ronatbas, Marilyn, Murray_McKenzie and Julia_Berkhout. These dozen contributors made an astonishing 5000 posts throughout the year, including over 780 posts marked as Accepted Solutions. They were also deservedly awarded over 2700 Kudos points. \n   \n The Community Forum will of course remain open over the festive season and members of our team will be on hand to answer any questions you might have. \n   \n For more information about contacting us over the next two weeks (including a couple of short breaks to our usual 24/7 phone and live chat support) please see my post about Support over the festive season. \n   \n All the team at MYOB wish you a very happy and safe festive season, and all the very best for a successful 2013. \n   \n   \n Jason Hill \n Community Manager ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2642","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:119412":{"__typename":"Conversation","id":"conversation:119412","topic":{"__typename":"BlogTopicMessage","uid":119412},"lastPostingActivityTime":"2013-02-08T12:16:25.562+11:00","solved":false},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS0xMTk0MTItMTk4OGkxQzAwNzk2OTIwRTNEMDky?revision=3\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS0xMTk0MTItMTk4OGkxQzAwNzk2OTIwRTNEMDky?revision=3","title":"Welcome.jpg","associationType":"BODY","width":854,"height":316,"altText":null},"BlogTopicMessage:message:119412":{"__typename":"BlogTopicMessage","subject":"Forum weekly update #1","conversation":{"__ref":"Conversation:conversation:119412"},"id":"message:119412","revisionNum":3,"uid":119412,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49425"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" \n To kick off the new financial year, I wanted to start a new weekly post providing an update of what has been happening in the past seven days on the Community Forum. \n   ","introduction":"","metrics":{"__typename":"MessageMetrics","views":1148},"postTime":"2012-07-06T15:37:17.277+10:00","lastPublishTime":"2013-02-08T12:16:25.562+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, \n   \n Thanks for your contribution to the MYOB Community Forum. I hope you find it a valuable resource. I am constantly impressed by our community's willingness to assist each other and share experience and knowledge. \n   \n To kick off the new financial year, I wanted to start a new weekly post providing an update of what has been happening in the past seven days on the Community Forum. It will be a chance to share news and thank key contributors who have made a significant difference to making business life easier for other community members. \n   \n I would first like to acknowledge that we understand it can be frustrating at this time of year not being able to quickly obtain phone support. Our teams have been working as hard as possible to assist as many clients as possible. We are currently handling over 1300 calls each day, but during peak times some callers might receive a message that support is not available. This is to ensure callers do not have to wait for lengthy periods in queues. \n   \n Our support lines are open for cover members from 7.30am to 9.30pm on weekdays, and will be open again this weekend from 9am to 5pm.  \n   \n We encourage all clients to first search the Support Notes database and the Community Forum to see if they can resolve their issue using these resources. If you cannot find information about your problem, please post details of your issue in the relevant board here on the forum or try calling our support team back at a later time. The phone queues do fluctuate during the day. Thanks again for your patience during this busy time. \n   \n I’m excited to say that we have started work on some significant changes to the look and feel of the forum. We are focusing on making the forum easier to use while adding new functionality. You might have already noticed we have tidied up the board structure. Other changes will be rolled out in the coming weeks. We certainly welcome your feedback regarding what changes you would like to make to the forum. Feel free to post any suggestions below or contact me directly. \n   \n It goes without saying that it has been a very big week on the Community Forum. We have welcomed over 800 new members in the past seven days and over 1300 new posts have been made. \n   \n Not surprisingly for this time of year, our AccountRight and AccountEdge payroll board had the most activity, with 90 per cent of questions posted in the last week receiving a response. The average response time before a reply was posted was 15 hours, although many posts received helpful responses in less than an hour or two.    \n   \n Special thanks to our top contributors this week for assisting on so many questions. Our top five contributors were Clive, jenniek, SuesBookkeeping, Sharper and MummaMia. \n   \n Our internal Social Support team also provided assistance on the forum on over 150 occasions in the past week, as well as their work answering queries on Twitter, Facebook, LiveChat and email. \n   \n Thanks again for your valuable contribution to the Community Forum. Please let me know if you have any suggestions on how we can make business life easier for you. \n   \n Love your work, \n   \n Jason Hill \n Community Manager  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3290","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS0xMTk0MTItMTk4OGkxQzAwNzk2OTIwRTNEMDky?revision=3\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:121818":{"__typename":"Conversation","id":"conversation:121818","topic":{"__typename":"BlogTopicMessage","uid":121818},"lastPostingActivityTime":"2013-02-08T12:16:19.720+11:00","solved":false},"BlogTopicMessage:message:121818":{"__typename":"BlogTopicMessage","subject":"Forum weekly update #2","conversation":{"__ref":"Conversation:conversation:121818"},"id":"message:121818","revisionNum":4,"uid":121818,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49425"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" It’s been another big week on the Community Forum. We have welcomed another 600 new members in the past seven days and over 1300 new posts have been made. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":1030},"postTime":"2012-07-13T15:12:57.294+10:00","lastPublishTime":"2013-02-08T12:16:19.720+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, \n   \n It’s been another big week on the Community Forum. We have welcomed another 600 new members in the past seven days and over 1300 new posts have been made. \n   \n Our AccountRight and AccountEdge payroll board again had the most activity over the past week, with 90 per cent of questions posted  receiving a response. The average response time before a reply was posted was 17 hours, although many posts received helpful responses in less than an hour or two.     \n   \n For those who didn’t see my update last week, work continues on redeveloping the Community Forum. I’m really looking forward to unveiling some of the exciting new changes soon. In the meantime, please let me know if you have any suggestions on how we can make business life easier for you. \n   \n Special thanks to our top contributors this week for assisting on so many questions. Our top five contributors were Tazter, Clive, GDK, easybusiness and Ray-Man. Our internal Social Support team also provided assistance on the forum on over 160 occasions in the past week, as well as their work answering queries on Twitter, Facebook, LiveChat and email. Meanwhile, our telephone-based team members answered over 7000 calls in the past week.   \n   \n Remember if you receive great assistance on the forum, please give others Kudos by clicking on the star icon underneath their user details. We also encourage you to use the “Accept as Solution” button so that other people can benefit from the help you received. Our upcoming redevelopment will make Accepted Solutions much more prominent across the forum.   \n   \n Love your work, \n   \n Jason Hill \n Community Manager  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1717","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:123524":{"__typename":"Conversation","id":"conversation:123524","topic":{"__typename":"BlogTopicMessage","uid":123524},"lastPostingActivityTime":"2013-02-08T12:16:14.153+11:00","solved":false},"BlogTopicMessage:message:123524":{"__typename":"BlogTopicMessage","subject":"Forum weekly update #3","conversation":{"__ref":"Conversation:conversation:123524"},"id":"message:123524","revisionNum":3,"uid":123524,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49425"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" Our upcoming redevelopment of the MYOB Community Forum will make Accepted Solutions much more prominent. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":1020},"postTime":"2012-07-20T11:19:31.114+10:00","lastPublishTime":"2013-02-08T12:16:14.153+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, \n   \n Hope you have had a great week. \n   \n I mentioned in my community update last week that our upcoming redevelopment of the MYOB Community Forum will make Accepted Solutions much more prominent. We think Accepted Solutions are really important in our goal to help make business life easier. We want to ensure that if you have an issue, you can get the problem resolved as quickly as possible. \n   \n Often other forum users have had the same issue, and had their problem solved by one of our MYOB support team or the many other helpful experts that so generously provide their time and expertise on this forum. Searching for an existing Accepted Solution is always going to be much quicker than posting a question and waiting for a response from others. \n   \n This week one of our most active forum users Clive provided seven helpful responses that were marked as Accepted Solutions. Other key contributors to the forum this week who provided many Accepted Solutions included Tazter, Murray_McKenzie, electriccrooze, JenPerram and Mike_James. We really appreciate the contribution these contributors have made. Please remember to mark a post an Accepted Solution if it solves your issue so you can help others. \n   \n Thanks also to our contributors this week who received the most Kudos from other forum users for their posts. Our top five this week were sprout, rusty192, Val_Taylor, Clive and JaneB. MYOB staff also provided assistance on the forum on over 160 occasions in the past week, as well as their work answering queries on Twitter, Facebook, LiveChat and email. Meanwhile, our telephone-based team members answered over 6000 calls.  \n   \n A special welcome to the 500 new members that joined the Community Forum in the past seven days. It was certainly another busy week on the forum, with over 950 new posts. Most activity was again on the AccountRight and AccountEdge payroll board. The average response time before a reply was posted on the payroll board was 17 hours, although many posts received helpful responses very quickly. \n   \n I should have some exciting news on the progress of our forum redevelopment next week. In the meantime, please let me know if you have any suggestions on how we can make business life easier for you. \n   \n Love your work, \n   \n Jason Hill \n Community Manager  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2377","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:125632":{"__typename":"Conversation","id":"conversation:125632","topic":{"__typename":"BlogTopicMessage","uid":125632},"lastPostingActivityTime":"2013-02-08T12:15:48.234+11:00","solved":false},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS0xMjU2MzItMTk5MmlBMEVENDYyMEVFRTE5RDE0?revision=5\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS0xMjU2MzItMTk5MmlBMEVENDYyMEVFRTE5RDE0?revision=5","title":"Redesign.jpg","associationType":"BODY","width":392,"height":333,"altText":null},"BlogTopicMessage:message:125632":{"__typename":"BlogTopicMessage","subject":"Forum weekly update #4","conversation":{"__ref":"Conversation:conversation:125632"},"id":"message:125632","revisionNum":5,"uid":125632,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49425"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" \n I’m sure that while browsing the forum and submitting posts you have all come across many other forum users generously providing their time and expertise to help make business life easier for others. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":2072},"postTime":"2012-07-27T15:16:48.588+10:00","lastPublishTime":"2013-02-08T12:15:48.234+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, \n   \n Hope you have had a great week. \n   \n It’s been another big week on the MYOB Community Forum, with 400 new members and over 1000 posts, including over 250 from MYOB staff. \n   \n I’m sure that while browsing the forum and submitting posts you have all come across many other forum users generously providing their time and expertise to help make business life easier for others. When you see a really helpful post, I would encourage you all to take just a second to award that person Kudos by clicking on the star icon under their name. \n   \n Kudos is a rating system that lets users vote for the messages they think are useful or important. When users give Kudos to a message, they are offering a thumbs-up for good content and a pat on the back to its author. Kudos helps to boost the value of messages and enhances the reputation of their authors. \n   \n You might also have noticed that users with the most Kudos points appear on Top Contributor leaderboards across the Community Forum. These leaderboards provide an opportunity to recognise and reward users for their contribution to the forum, and can be an important tool for experts to promote their businesses. This week the contributors receiving the most Kudos points were sprout, Clive, JaneB, rusty192, Rael. Special mention also to Clive, JenPerram and Ray-Man who posted multiple Accepted Solutions. As I mentioned last week, our upcoming forum redevelopment will make Accepted Solutions much more prominent across the forum. \n   \n Work on our exciting redevelopment is progressing extremely well and we are getting close to launch. To give you a glimpse of what you can expect, I’ve attached a screenshot below. I’ll be keen to hear what you think. Please also feel free to provide feedback any time on how we can make business life easier for you. \n   \n Love your work, \n   \n Jason Hill \n Community Manager  \n   \n   \n \n   \n   \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1975","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS0xMjU2MzItMTk5MmlBMEVENDYyMEVFRTE5RDE0?revision=5\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:127456":{"__typename":"Conversation","id":"conversation:127456","topic":{"__typename":"BlogTopicMessage","uid":127456},"lastPostingActivityTime":"2013-02-08T12:15:41.818+11:00","solved":false},"BlogTopicMessage:message:127456":{"__typename":"BlogTopicMessage","subject":"Forum weekly update #5","conversation":{"__ref":"Conversation:conversation:127456"},"id":"message:127456","revisionNum":3,"uid":127456,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49425"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" We’re excited to announce that we will be unveiling our new-look Community Forum next week. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":1762},"postTime":"2012-08-03T14:50:06.383+10:00","lastPublishTime":"2013-02-08T12:15:41.818+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, \n   \n Hope you have had a great week. \n   \n We’re excited to announce that we will be unveiling our new-look Community Forum next week. When you visit the forum next Thursday, I hope you will be pleased with the changes we have made. We want to help facilitate an even more vibrant community and ensure the forum is a really useful resource for all. \n   \n Our priority in the forum redevelopment was improving ease-of-use. Some users have told us that they found the forum difficult to use and navigate. We’ve worked to make it much easier to get around, find the information you need and post your messages. We’ve also made the forum more visually attractive and added some great functionality. \n   \n The biggest changes have been made to the front page, where we have a new tabbed navigation system that makes it really quick and easy to browse. I’m sure you’ll love it. \n   \n The new forum also better highlights Accepted Solutions so you can find answers quickly and easily, and the new front page encourages users to search before they post. We also have more a prominent announcement system for alerting you to important information, and a much better help system for getting the most out of the forum. \n   \n We also want to better reward those who so generously share their time and expertise to help others. You will now find Category Expert leaderboards across the forum, recognising experts in categories such as MYOB Atlas, LiveAccounts, Retail Manager and AccountRight. Of course we will also still have our top contributors list on the home page. \n   \n If you “mouse over” a user’s name on the new leaderboards you will be able to learn more about them. If you are an expert, we encourage you to fill in your biography on your My Settings page so you can share information about yourself and your business. We think it could be a great promotional tool.    \n   \n Speaking of experts, we have had some relatively new contributors make a splash on the Community Forum this week. The top contributors for the past week were FrankHua, Jace_IT_Figures, Clive and Ray-Man. Many thanks for your valuable assistance to so many forum users. \n   \n We might be over the end of financial year madness but the Community Forum has remained busy this week. We welcomed 350 new members and received over 1000 posts, including over 230 from MYOB staff. \n   \n Love your work, \n   \n Jason Hill \n Community Manager  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2493","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:129984":{"__typename":"Conversation","id":"conversation:129984","topic":{"__typename":"BlogTopicMessage","uid":129984},"lastPostingActivityTime":"2013-02-08T12:15:34.528+11:00","solved":false},"BlogTopicMessage:message:129984":{"__typename":"BlogTopicMessage","subject":"Forum weekly update #6","conversation":{"__ref":"Conversation:conversation:129984"},"id":"message:129984","revisionNum":3,"uid":129984,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49425"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" It’s certainly been exciting for us unveiling the new-look Community Forum. I hope you are enjoying using it and are pleased with the changes made. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":1272},"postTime":"2012-08-10T15:19:58.618+10:00","lastPublishTime":"2013-02-08T12:15:34.528+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, \n   \n Hope you have had a great week. \n   \n It’s certainly been exciting for us unveiling the new-look Community Forum. I hope you are enjoying using it and are pleased with the changes made. There will be a few more tweaks in the coming days, plus the launch of an exciting new component in the coming weeks.  \n   \n We welcome any feedback about the changes or the Community Forum in general. Feel free to post your thoughts here, or send me a private message if you prefer. \n   \n We’ll also be surveying forum users in the coming months so we can make sure that the forum is a useful resource for you. Many of the changes we made to the forum this week were in response to valuable feedback we have received in the past. \n   \n We also created a new Mind your own business board this week. It’s a place where small business owners can discuss the challenges of running their businesses, ask questions and share their experiences and advice. We hope that by sharing information and learning from each other, we can help make business life easier. \n   \n This week we welcomed over 300 new Community Forum members. There were over 950 posts submitted, including over 200 by MYOB staff. \n   \n Our top 5 contributors from the community this week were Tazter, FrankHua, Mike_James, Clive, JenPerram. Many thanks for your invaluable advice and assistance. \n   \n Extra kudos goes to Frank, who had 11 of his posts this week marked as an Accepted Solution. He’s also been super quick to help other users! \n   \n   \n Love your work, \n   \n Jason Hill \n Community Manager  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1635","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:132900":{"__typename":"Conversation","id":"conversation:132900","topic":{"__typename":"BlogTopicMessage","uid":132900},"lastPostingActivityTime":"2013-02-08T12:15:28.625+11:00","solved":false},"BlogTopicMessage:message:132900":{"__typename":"BlogTopicMessage","subject":"Forum weekly update #7","conversation":{"__ref":"Conversation:conversation:132900"},"id":"message:132900","revisionNum":3,"uid":132900,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49425"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" Many thanks for all the feedback we have received since unveiling the new-look Community Forum. Please keep the comments coming. We are pleased that the changes have had such a warm reception. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":924},"postTime":"2012-08-17T15:39:58.339+10:00","lastPublishTime":"2013-02-08T12:15:28.625+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, \n   \n Hope you have had a great week. \n   \n Many thanks for all the feedback we have received since unveiling the new-look Community Forum. Please keep the comments coming. We are pleased that the changes have had such a warm reception. \n   \n As I’ve previously mentioned, many of the changes were made to make navigation and posting easier, particularly for forum newcomers who had difficulty in the past getting started. Today I thought I’d provide some tips to more experienced users about customising your forum so you can access the information you want quickly and easily. \n   \n You can use forum bookmarks to get quick access to your favourite boards, including “hidden” boards you are entitled to view. Just open a board you want to bookmark, then choose Bookmark from the Board options drop-down list. These bookmarks will then appear at the top of your Go To list. \n   \n You can also display all of your bookmarks on one page, as well as having access to all your subscriptions that is just one click away. This page shows the latest topic and latest post, and is great for those that miss the old My Subscriptions box on the home page. You can find the page under My Settings, then choosing the tab Subscriptions & Bookmarks. Or just use this direct link.   \n   \n And remember if you are only interested in posts from one category, you might like to save the category landing page as your home page. For example, you could set the LiveAccounts category page as your default home page if you are a LiveAccounts user. On this page you will see a list of the most recent discussions across all of the LiveAccounts boards. \n   \n A few users have asked me if they can use the funky logos moderators now have to promote Kudos and Accepted Solutions. You are most welcome. Just send me a private message if you’d like the code to include in your signature. \n   \n You might also notice that we have rolled out a few tweaks to the forum since unveiling the new look. Your country is now showing on your posts again, we now have links to both the Australian and New Zealand Partner search tools, and you can now click on attached images to enlarge them if they are hard to read. \n   \n We also unveiled our AccountRight and LiveAccounts idea exchanges yesterday. You can submit your own ideas direct to the MYOB product development team. You can also read ideas submitted by others, vote for your favourites and leave comments. We are committed to implementing ideas posted by the community in our regular product updates, so we encourage you to use this great new feature of the Community Forum. \n   \n This week we welcomed over 300 new members to the community, and over 1000 posts were made. Special thanks to this week’s top five contributors - Tazter, Clive, David_Cree, Murray_McKenzie and JenPerram. \n   \n I was also really pleased to see so many Accepted Solutions this week. Tazter had 11 of his posts marked as solutions, while FrankHua had 7, Clive and Murray_McKenzie both had 5, and David_Cree and JenPerram both had 3. Please remember to mark any answers that resolve an issue as an Accepted Solution in order to help others.   \n   \n Love your work, \n   \n Jason Hill \n Community Manager  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3300","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:134792":{"__typename":"Conversation","id":"conversation:134792","topic":{"__typename":"BlogTopicMessage","uid":134792},"lastPostingActivityTime":"2013-02-08T12:14:53.851+11:00","solved":false},"BlogTopicMessage:message:134792":{"__typename":"BlogTopicMessage","subject":"Forum weekly update #8","conversation":{"__ref":"Conversation:conversation:134792"},"id":"message:134792","revisionNum":4,"uid":134792,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49425"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" Have you had a browse of our new AccountRight and LiveAccounts idea exchanges yet? They enable you to submit your own ideas direct to the MYOB product development team. You can also read ideas submitted by others, vote for your favourites and leave comments. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":764},"postTime":"2012-08-24T14:58:41.482+10:00","lastPublishTime":"2013-02-08T12:14:53.851+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, \n   \n Hope you have had a great week. \n   \n Have you had a browse of our new AccountRight and LiveAccounts idea exchanges yet? They enable you to submit your own ideas direct to the MYOB product development team. You can also read ideas submitted by others, vote for your favourites and leave comments. \n   \n The best thing about the idea exchange process is that you get direct feedback from our product developers. You can hopefully watch as the status of your post moves from “new idea” through to “in development” through to “implemented”. We are committed to implementing as many ideas as possible from the community in our regular product updates. \n   \n Thanks again for all the feedback on the new-look Community Forum. Keep it coming. I had a few users contact me this week saying they preferred the old (full date) format rather than our new smart dates feature which displays the date like “2 hours ago”, “yesterday” or “a week ago”. I just wanted to let you all know you can individually change the date format to whatever you prefer. If you want to return to the full date format, click on My Settings, go to the Preferences tab, Click on Display, and then uncheck the box that says \"Use relative dates (three hours ago)\". \n   \n I’d also like to remind everyone that you can use forum bookmarks to get quick access to your favourite boards, including “hidden” boards you are entitled to view. Just open a board you want to bookmark, then choose Bookmark from the Board options drop-down list. These bookmarks will then appear at the top of your Go To list. \n   \n This week we welcomed another 300 new members to the community, and over 700 posts were made. Special thanks to this week’s top five contributors - Tazter, Mike_James, Murray_McKenzie, David_Cree, and JenPerram. Tazter was again the leader with the most posts labelled as Accepted Solutions this week.  \n   \n Love your work, \n   \n Jason Hill \n Community Manager  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1997","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:136500":{"__typename":"Conversation","id":"conversation:136500","topic":{"__typename":"BlogTopicMessage","uid":136500},"lastPostingActivityTime":"2013-02-08T12:14:48.923+11:00","solved":false},"BlogTopicMessage:message:136500":{"__typename":"BlogTopicMessage","subject":"Forum weekly update #9","conversation":{"__ref":"Conversation:conversation:136500"},"id":"message:136500","revisionNum":3,"uid":136500,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49425"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" I had the pleasure of meeting some of the most regular contributors to the Community Forum this week. One common theme when I asked them why they contribute to the forum was the satisfaction they felt from sharing their knowledge and helping others. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":851},"postTime":"2012-08-31T14:32:04.179+10:00","lastPublishTime":"2013-02-08T12:14:48.923+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, \n   \n Hope you have had a great week. \n   \n I had the pleasure of meeting some of the most regular contributors to the Community Forum this week. One common theme when I asked them why they contribute to the forum was the satisfaction they felt from sharing their knowledge and helping others. It was very inspiring. \n   \n While I know many people contribute not wanting anything in return, some of the changes recently introduced on the forum were designed to better recognise and reward key contributors to the forum. These include the Partner search tool, our new Expert rankings, new leaderboards, and the mouse-over functionality on the leaderboards that lets key contributors promote their businesses. We are really sorry that a bug resulted in contributors on our AccountRight Category Expert leaderboard appearing in the wrong order. Our forum platform provider Lithium has now addressed the ordering problem and will be deploying the fix next week. We have switched off the leaderboards temporarily until the issue is fixed. Our apologies. \n   \n One question that I’ve been asked on more than one occasion is how to keep track of all the threads on the forum. Obviously you can click on the Recent Topics link on our purple navigation bar from any page to receive a list of the most recent threads. But you might not know that you can also use the Unread Discussions page to quickly and easily see any threads or posts you might have missed. Hope you find it useful. \n   \n I’ve also posted some other tips for using the new-look Community Forum here. And please remember our extensive forum help guide has a lot of useful information and training videos. \n   \n This week we welcomed another 250 new members to the community, and over 700 posts were made. Special thanks to this week’s top five contributors - Clive, MummaMia, Mike_James, Tazter and ronatbas. Clive was the leader with the most posts labelled as Accepted Solutions this week. 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