Blog Post
Well, MYOB certainly are showing their hand.
Removing the negative feedback regarding Secure Invoicing under the guise of Archiving it.
It's the next best thing to consorship rebranded as doing everyone a favour.
I think this tells us that MYOB have no intention of backing down on this.
They are trying to divide users and hide the true extent of the dissatisfaction of this policy.
Mike has been put in a difficult position and is following orders.
Isnt that right Mike?
I think you might have a case against MYOB for a toxic work environment.
Watch.... They will shut this comment down too. Smells like trouble.
Censorship at it's finest. I feel like I am part of a communist party here.
I was really hoping they would revert back to the way it was after all the complaints, but alas it looks like this is here to stay.
IF YOU ARE NOT HAPPY WITH THESE INVOICING CHANGES I URGE YOU TO CALL MYOB AND LET THEM KNOW. We have just been locked out of invoicing. We rang MYOB and they reinstated our invoicing for 7 days only saying that we had no option but to complete the verification for the invoicing upgrade. We do not want to be part of this upgrade anymore and ask for the application to be deleted and were told that this couldn't happen and we would be locked out of invoicing in 7 days. We said we just want things to stay the way they are, just what we are paying our subscription for. It should be our choice how we invoice. We are not interested in taking online payments. We also asked for an email confirmation of our 30 minute phone call and some half an hour later have received nothing. We also asked to be connected to the complaints department and was told there wasn't one.
Hi Bunker1 , i recommend you have a read of this post here where I have summarised as much of the change possible
Much of what you have mentioned is correct. If you need more time to complete verification, then our team can help to process an extension to give you more time.
It is also correct that if you do not verify, things will not be the same as they are now. To continue utilising the MYOB platform for secure distribution of your invoices, we are asking businesses to complete verification.
It is not correct however that we dont have a complaints department. Im sorry that this was advised to you as it is incorrect.
Jo has provided the correct advice below, you can contact our complaints team by emailing feedback@myob.comRegards, Mike
Please understand we are not going to supply you with this confidential information in order for MYOB to force us into the online payments, that MYOB profit from. Fix this.
Please display these comments, don't archive this... I have not seen one post or enquiry that is in favour of this... Please don't tell us to call MYOB to discuss. We have all wasted so much time already on this, without waiting in line to talk to someone for an hours - or more. You are an accounting programme, we must be able/allowed to email invoices to our customers, and decide what payment methods we want to allow.
Well said...
Hi AndrewC2340 ,
This was my decision to repost a summary of questions and answers on this topic.
It is definitely a balance between not wanting to censor feedback, and ensuring that people can find the answers they need.
If I was finding a thread in the forum about this, I wouldnt want to scroll through ~200 comments to see if someone else had the same question as me and what the answer is.
By Archiving the existing conversation, yes a lot of the emotion associated with the feedback is also removed. But the constructive questions and feedback remains.
I continue to be an advocate for customer feedback and for building a community built on respect and trust. I will not remove the comment you have made as this or any kind of censorship is not what I am about.Thats not entirely true.
MYOB - "Mind Your Own Business" - Its become the exact opposite.
The sooner I get away from this toxic organisation the better my mental and financial health will be.
MYOB is destroying my life.
Agreed AndrewC2340! This has been a horrendous experience and extremely stressful.
I now wonder what else they will take away from AccountRight - how long will the desktop version be available? The browser version is a joke. Can't trust MYOB!
I've spent the last 2 weeks looking at other accounting options. In the meantime - as of today I REMAIN UNVERIFIED, so can no longer email invoices through MYOB.
It's wild that I can make a decision for my business without their cohersive influence.
Maybe the 200+ comments are a sign of the angst on this issue. MYOB should take note not censor the discussions.
