🚨 Service Disruption Update 07/05/2024

Hi SDuddy thanks for the feedback. Access to the forum was absolutely unfortunate timing with the upgrade being completed today. 

The two disruptions were not directly linked, but the increased traffic to the forum due to the access incident, coupled with having just published the new forum caused an overload error here in the forum.

Co-ordinating our communications is something we are always working to improve, we have many options that can be taken to notify our customers when we are aware of an incident, these can be:

• Our Status hub
• In product messaging
• Emails
• Media statements
• Social media posts
• Community forum posts
• Messaging on our support channels like MOCA, phone and livechat

Its also important to note that from the time MYOB is aware of an incident we also need to understand how many services and customers are affected.
This can affect how long it might take to be changed in status hub and what channels we might use to notify our customers.

Status Hub and the Community Forum would definitely be two of the most common places for us to update, I really appreciate that you do check here and are subscribed to the status hub.

In the event that there is another incident in future, I hope that we can better meet our customers expectations with communication 

Kind regards, Mike

What are the chances of the payroll we'd almost finishing processing being salvageable when we get back online? They hadn't been recorded yet.
You really need to introduce an unexpected close recovery feature like the microsoft office products. We have three hours of work to redo in time for the bank to still process it today. I can only imagine how much worse it is for even bigger companies.

Hi everyone
Services have now been restored and access to MYOB software is now available again.

Thank you for your patience will we worked to resolve this as quickly as possible.

Kind regards, Mike

How does an overpriced program have so many outages?

Hi H-TS,

I appreciate your feedback, and I understand your worry about the possible loss of your nearly finished payroll due to the previous service interruption. Since our system is back now, I would recommend doing the payrun again, and it should allow you to finish it without any interruption. However, your idea about the unexpected close recovery feature is greatly appreciated. I encourage you to please take a moment to post on the MYOB Business Ideas Exchange board for consideration. Thanks for your patience with this matter.

Feel free to post again anytime you require further assistance.

Kind regards,
Shella