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Duplicate Bank Transactions
I have an open support ticket now for nearly 6 weeks regarding a systemic bank feed duplication glitch in MYOB Solo. My accountant cannot file my compliance paperwork or do my books due to the volume of duplicates. I need a Bank Feeds Specialist to escalate this and wipe the duplicate feed stream between 1 July 2025 until today’s date immediately. I am continuously being told a that it is being worked on and need to get my tax down. Can you please sort this out by Friday. Thanks NicSolo Money signup stuck in 'stretching code legs' loop for over a week - Chat support stuck
Hi community team, I am hoping a forum moderator can escalate an ongoing backend issue with my account, as standard chat support has been stuck on it for over a week with no result. Every time I try to access my Solo Money screen inside the Solo by MYOB app, it starts loading with a "stretching our code legs" screen, and then immediately boots me to a "Session is expired or invalid" error. I have tried every local troubleshooting step possible: Force closing and deleting/reinstalling the app. Testing on an iPhone, an Android tablet, and entirely different internet connections (Wi-Fi vs Mobile Data). Because the error follows my login profile across all devices and networks, this is definitely a server-side profile lock or a corrupted registration state on the backend database. Worse yet, clicking the help/chat icon inside the app throws the exact same "session expired" error because it relies on the broken token, heavily restricting my ability to communicate with support. Since front-line chat support is still "investigating" after 8+ days, can a community manager please look up my account details and get a system engineer to manually clear or reset my pending Solo Money signup status so I can start fresh? Thank you.Invoice Reminders
How do invoice reminders automatically turn off? They don't turn off when the client pays, it appears you have to manually match the invoice and then the reminders will turn off. Is that correct? Is there a faster way so client don't continue to get reminders, even though they have paid, but you haven't Matched their invoice yet? Thank you
Cancel Subcription
I am experiencing what appears to be the same issue and, having now seen the number of similar posts in this community, I am increasingly concerned about how MYOB is handling this. I signed up for MYOB Solo approximately a year ago when it was offered as a free product. I used it for about a week, decided it did not meet my needs and have not used it since. I hadn’t thought about the account again until I suddenly started receiving invoices from MYOB a few weeks ago. The first was for approximately $11, apparently retrospectively charging me for the previous 12 months. I do not recall ever agreeing or consenting to a paid subscription for that period. The second was a credit of approximately 50 cents relating to incorrect billing. The third, and the first that really brought this to my attention, was an invoice for approximately $100 for another 12-month Solo subscription, covering August 2026 to August 2027. Again, I have not agreed to or authorised this subscription or this charge. The notification I received was also after the date from which MYOB says the new subscription period commenced. I have now tried repeatedly to resolve this with MYOB. I have called three times, attempted to use online support/chat and contacted MYOB by email three times. I have explicitly disputed the subscription and withdrawn any authority to debit my credit card. Despite this, I have received no substantive response and continue to receive notifications stating that MYOB intends to automatically debit my card, with the payment now due tomorrow. I have also attempted to cancel the subscription, without success. At this point this goes beyond poor customer service. MYOB is on notice that I dispute the existence of this paid subscription and do not authorise the payment, yet I have been unable to get anyone to stop the debit or provide evidence showing when or how I supposedly agreed to these charges. I would like MYOB to urgently: stop the scheduled debit and cancel the subscription • explain when and how my free Solo account was converted to a paid subscription • provide the notice MYOB says it gave me before introducing these charges • provide the contractual basis or consent MYOB relies upon for the retrospective charge, the annual subscription and automatic recurring payment. Given the number of customers reporting similar experiences here, I think MYOB also needs to address whether this is a broader issue rather than treating each case in isolation. If MYOB proceeds with debiting my card despite being expressly notified in advance that the payment is disputed and not authorised, I will dispute the transaction with my card provider. I am also prepared to raise the broader conduct with the ACCC and the appropriate consumer affairs body if it cannot be resolved. I would appreciate someone from MYOB actually taking ownership of this and responding before the debit occurs.
2026 Billing Issue
Hello, I have been billed a subscription cost for this app which I do not use or need as I am not running a business. My journey with MYOB Solo was purely out of curiosity. Inadvertently I’ve been signed up to your service and billed $90 which I would like to dispute. Please advise, and thanks for your understanding. Kind regards, Not A Solo UserBug: Excel date fields are not "Date" format
Hi there, When exporting, say, the Transaction List as Excel, the date fields are not interpreted by Excel as "Date" format, but as "General", which is effectively "Text" format as far as using the data in the field. For example, I can't enter a date somewhere and then test via a formula whether the MYOB-generated dates are before or after that date. I have a vague recollection from when I used MYOB Premier and MYOB AccountEdge many years ago that they did a similar thing. Can the devs of any affected MYOB please set the date fields as "Date" format? I know they have control over this because dollar figure fields have a "Custom" format of "\$#,##0.00", so they know how do change field formats. Even a date-related "Custom" format would be acceptable, as long as Excel treats them as numerical dates (i.e. day number 1 = 1/1/1900). Thanks, SeanSame transaction displaying multiple times
Has anyone else encountered an issue with transactions displaying multiple times? Let’s say I purchased something on the 13th, it’s displaying as two of the exact same transaction in MYOB. Checked my bank, its only one transaction. Has been happening for a few weeks. Looks like I have submitted it as complete in tasks but now in “money out” it’s showing as money out twice. Bit of an issue as it shows I’m spending more than I actually am. Have logged out completely & signed back in as an attempt to refresh my profile but no success.
Have opened Solo MYOB but I cannot connect to the bank feed as my bank Auswide needs an authority form filled in and signed. Can you help me? I need an authority form can you please supply one.
Have opened Solo MYOB but I cannot connect to the bank feed as my bank Auswide needs an authority form filled in and signed. Can you help me? I need an authority form can you please supply one.
Help
Hi All, I have a problem, I bought solo for mum to give it a go, but she has been unwell and her accountant passed away, now I’m trying to complete her 2024-2025 tax, no my issue is how do you run the profit and loss report? My app will only show this financial year and last financial year, seems we can go back to the year before that. I have screenshot my options.
