Share Your Ideas
Got a game-changing idea? Share it, vote on what matters, and help shape the future of Solo. Your input drives real improvements!
Delete invoice
I want to delete an invoice but the Ai answer says there should be a delete option when I click on an invoice 3 dots and there is no option presented to me....only to refund payment or in my case of creating an invoice with no payment received I have no option to delete or refund. Seems my only option is to delete the customer altogether which is not what the Solo Ai here is telling me are the answers
Sick of Soli
I am not in Australia, and not using Solo anymore.MYOB SoLo does not allow user to delete account, it doesn't make sense. It is almost impossible to contact MYOB, no customer service to email and close account. My credit card is close but still getting charged as credit on Solo account. This doesn't make sense and I am sick of this Platform. Please delete my account MYOB
Receipt for credit card surcharge
One of my customers paid an invoice online and I had opted for them to pay the credit card surcharge. However she is unable to reconcile as her invoice doesn’t show the card fee of 1.8%. I have looked at her invoice and it doesn’t show the fee anywhere. Can you please assist?
Cannot sign in
Hi, for two days now I have been unable to sign in to the myob solo app. It does the whole looging in thinking thing and then just rebounds back to the sign in page. The email and pw used are 100% correct. This is NOT a user issue. This has been an ongoing problem for months, however it usually let's me back in after a few attempts, however this time it has gone on for days and it is now negatively impacting my ability to actually run my business. I cannot access my money, take payments, send invoices - nothing. I have even tried fixing it by uninstalling and reinstalling the app - yet it persists. Not acceptable MYOB!!!
I need business percentages clarity in SOLO.
Im a sole trader/driver. Can the support team please explain how to set up and automate our business percentage use against our expenses in the app. I initially imagined that when the bank feeds arrived, it would automatically adjust the % on each expense transaction, except income. Please advise. Thank you.
Automatic recurring invoices
Hi Team, I just signed up today with Solo MYOB and honestly got pretty excited to try all the features. But I can’t figure out how to use the same invoice templates for every clients without having to manually edit them. For example the payment due date set to “due on the day” for every invoice, and notes editing, explaining how to send payment by bank transfer using the correct invoice number. The last invoice app I used did have those automatic features which was a breeze but still lacked in other ways. I would appreciate any feedback on the matter. Thanks, LivUnable to log into Solo?
I signed up to Solo four-five days ago hoping it would be suitable for my business. I'm still unable to log in- I've logged a support request (02749891) and still haven't heard anything. What is the usual activation time and when can I expect to be able to do those useful things like issue an invoice?Credits or discounts on invoices
Hi, I just signed up for MYOB solo today as the previous app was using just had a substantial price hike. I have been playing around with the invoicing to see if it will be appropriate for my business and noticed that I don’t seem to be able to add credits or discounts. Is there any way around this other than just reducing the item amount? It’s really important that I be able to add credits as a separate item and if I can’t do this then it renders this platform useless to me. Help!
MYOB Solo Bank Account is Blocked
Happy New Year, guys! I have been using Solo since the start of this FY and loving it so far. This morning though, I tried using the business debit card and it says it is blocked. I called GSB and there seems to be no record in there under my surname. Any tips on how I can resolve it? Regards, Engramarremove daily email limit
I want to remove daily email limit. Have called, used moca several times, emailed etc and all I get is, Solo is outside of their scope and redirect to somewhere else. I am going in circles and wasting hours. My understanding is this needs to be removed at the backend by MYOB but verbal or written confimation is required to check emails and ensure not spam etc....but no-one will give me a direct phone or link to someone that is an actual person that can do this for me. Happy to myself if this is possible and someone know how.Delay bank feed for transaction after 24/12/25?
Hi Team, I cannot see any transactions after 24/12/25 for our Westpac bank accounts. Normally the transactions during public holidays will be appearing after 1 working day, which is today (Tuesday). Could I ask when they will be available? Kind regards, Crystal
