Forum Discussion

RosalynB's avatar
13 days ago

Time tracker and ABN help

Howdy!

I looked online as to if I could have a time tracker on solo and the web said yes! And that I had to enable it in my "settings" so I signed into My Account and could not do anything. I signed into MYOB Business to and no joy. So if this is possible, how?

Also when I logged into My Account and was going everything as clickable tiles and drop down menus I came across information that says my ABN/ACN was not provided and to "contact support" to provide these details. When I clicked the link to contact support to get contact information I was greeted with a blank page. How is it that my ABN is "not provided" when it was the third or fourth piece of information that I provided upon sign up and why is there no contact information on the contact page?

  • Welcome to Solo, Rosalyn! 


    Oh my! It looks like the Google AI has got its wires crossed a little bit and seems to be confusing some of our other MYOB products with Solo, as Solo does not offer the timesheet feature. This does seem to be an issue on Google's end. However, we will notify our web team to see if there's anything we can do on our end to minimise the chances of this happening!

     

    Regarding the ABN and contact page issue, we would really like to investigate this further. Would you be able to send us a message via the digital assistant on the app? That way we can safely get some details from you and get you all set up and ready to roll!