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tanya1234's avatar
tanya1234
2 months ago

Cant import Retail Manager since AccountRight 2024.10 update

Since the AccountRight 2024.10 update, my retail manager will not import.  It goes through the process like its downloading but it doesn't import and there is no MYOBLOG File.   I went back to a previous backup and was able to load as 2024.09 and it worked.  But now it is making me update the backup to 2024.10 to open it.  I need to urgently import my Retail Manager.    Why is 2024.10 doing this?

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi tanya1234,

    If the issue is likely related to changes or bugs introduced in the new version, I recommend reaching out to our support team for further investigation. Provide them with detailed information about the problem, including any error messages and the steps you have already taken. Make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant at  MOCA or by submitting a support case via  http://myaccount.myob.com/.

    Regards,
    Earl

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