MYOB AE Tax 2020 - Lodgement Error CMN.ATO.GEN.XML04

Question

Hi,&nbsp;I am receiving the following error code on lodgement of a 2020 Tax Return:&nbsp;CMN.ATO.GEN.XML04.&nbsp;Summary: A mandatory field has not been completed.&nbsp;Details: The element 'Dividends' in namespace 'http://www.sbr.gov.au/ato/incdtls' has incomplete content. List of possible element expected: 'AddressDetailsCountryC, DividendTotal' in namespace 'http://www.sbr.gov.au/ato/incdtls'. Hint: while processing parent element [Dividends] child mandatory element [DividendTotal] was not found.&nbsp;I cannot see where this error is. I have entered Company name, # of account holders, country of residence, share account, and dividend totals. Can you please assist?&nbsp;Many thanks

jesh_d · Answer

Hi&nbsp;Cameron01&nbsp;
&nbsp;
Thank you for your post.&nbsp;
&nbsp;
Can you please check for me if the&nbsp;# of account holders&nbsp;field has a value of 1 or greater? If this value is zero, this could be the reason to why you would be receiving this error.

leighroy004 · Answer

Our office has the same error as well as the Error&nbsp;CMN.ATO.GEN.XML03 on a number of returns. we have checked and the dividends have been entered correclty. We cannot pin point any issue. Is there further know issues regarding this section of the returns?

cameron01 · Answer

Hi Leighroy,&nbsp;We were able to fix the issue by deleting the dividend schedule completely and then re-entering. Appears as though this bug appeared after an update.

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MYOB AE Tax 2020 - Lodgement Error CMN.ATO.GEN.XML04

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