Bank Feed Issue

Question

I have noticed that payments received in the bank feeds have been automatically transferring from one account to another as a JOURNAL ENTRY / TRANSFER MONEY (see image below for reference) Would this be due to a recent update or a bank feed rule set up ? I have only noticed it occurring since Friday last week.. I am finding them in the APPROVED DISPLAY transactions tab, as this is occurring at random automatically each day

Your help is much appreciated

earl_hd · Answer

Hi @Raffaella1992,Thank you for providing the screenshot. You're right! the issue seems to be with your bank feed rules setup. Please review the rules in your bank feeds to check for any discrepancies. If the issue persists, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl

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Bank Feed Issue

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