Bank Feeds not loading

Hi, We have previously had bank feeds many years ago & then they were disabled. Now we want to activate them again. When I go into manage bank bank accounts, the bank account is there, status is no longer receiving. I have gone into the banking hub & ensured the details are correct, however it is saying "The bank has advised this account is no longer transacting ( most likely closed ). It isnt closed. Please advise how I can I start the bank feeds? Thanks