I am unable to open the bank feed as it times out. I've managed to update it on the 1/3/22 but unable to open it without the error attached.
I log into the bank feeds as a different user, but I've also asked the user to try and he has the same issue. We have 2 other companies and it is not happening with them.
Hi Melisa
I uploaded the file online and then tried the bank feeds and it worked. I then did a back up and restored this file to the original location and it seems to be working as per normal.
Thanks!
Karen
Hi Accounts_DBLPub,
Thanks for your post and welcome to the Community Forum ! To troubleshoot can you please clear your AccountRight cache, once cleared can you try to load the bankfeeds.
Do let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
I've cleared the cache but unfortunately it hasn't worked. Any other suggestions?! Thanks!
Hi Accounts_DBLPub,
Thanks for the update, are you able to try via a different computer. Does this work ?
Do let me know how you go.
