An EFT payment has been returned to our bank due to an incorrect account name!! (first time I have heard of the account name causing an error)
The purchase bill was closed when we did the first EFT payment.
The account name has been correct - how do I go about creating a n NEW EFT file given the original purchase bill is closed.
Thank you
Hi Happygirl
Thank you for your post. I'm glad to assist you with this.
To recreate a bank file you'll need to reprocess the electronic payment. Before you can do this you'll need to either:
You'll need to make sure your security preference allows you to delete or reverse as well (Setup menu > Preferences > Security tab > Transactions CAN'T be Changed; They Must be Reversed). This Help Article, Making electronic payments with a bank file, has more information about this that you can use as a guide.
Please feel free to post again. I'm happy to assist further.
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