credit card balance not coming into bank feed

Question

I have 2 new NAB business credit cards, both set up in Bankfeeds. One is a Visa and the other is a Mastercard. The transactions are coming through just fine but the "Bank statement" in the feed is showing nil. I waited for the statement to get issued thinking that may fix the issue but it had not. So its just showing out of balance all the time. I also have an ANZ credit card that I don't have this issue with. Any suggestions as to why the feed is not also including the balance?

isaiah_c · Answer

Hi tmug,
&nbsp;
It sounds like the transactions are coming through fine, but the balance isn't showing in the bank feed which can definitely be a bit confusing.
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Just a heads-up, if the bank statement itself isn't showing a balance or is showing nil, that could be the reason the balance isn't feeding through to MYOB. In that case, it's best to check with NAB first to make sure everything's correct on their end.
&nbsp;
If the statement looks good and the balance is definitely there, then the issue might be with how the feed is coming through to us. The best way for that is to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so the team can take a closer look and help get it sorted.
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Regards,
Sai

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credit card balance not coming into bank feed

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