Trying to reconcile a bank statement, a bank deposit transaction is not showing up. Checked each of the transactions included in the bank deposit I processed and each of the transactions are locked (grey arrow), not sure why but other bank deposits ive done are showing up. The only options are reverse sale or recap transaction. How can I delete the bank deposit payment so I can redo the bank deposit again.
Hi EmHead82
Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.
As for your concern, deleting the bank deposit payment, I'll give you this Help Article, that has the detailed information to assist with this. As for the bank deposit that are greyed out you can select the grey arrow icon to open the transactions.
Please feel free to post again if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Princess
I have managed to solve the problem.
Turns out the reason why it was locked was becuase of the date. I was able to locate the transaction and adjust the date accordingly. After I was able to make the changes as required.
