Forum Discussion

GEB's avatar
GEB
Experienced User
29 days ago

Manual bank deposit entry

I was hoping the latest version would fix this issue

I enter receipts manually from remittance advices

With a couple of larger customers who take discounts and claims from their payment, I allocate the claims first against invoices being paid, and allocate their discount when entering the remittance amount.  When I then go to reconcile the bank account the name of the customer doesn't show and I have to delete the payment and enter it again - which seems to fix the error.  This is totally frustrating and time consuming as some larger customers pay daily.  To add more confusion if the customer is entitle to a prompt payment discount (which has already been taken up) the amount shows up again in the discount field

 

CR03598319/05/2025Payment; EVE$414.90
CR03598419/05/2025 $5,579.46

2 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    29 days ago

    Hi GEB,

     

    When things go a bit wonky like that— like names disappearing or discount amounts popping back up— it's worth doing a quick recap of the transaction. Make sure the right accounts are being used and everything's lining up as it should. Double-checking the dates can also help, just to confirm the payment falls within the reconciliation period you're working on. If it's still the same issue, it's best to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Cheers,

    Doreen

  • GEB's avatar
    GEB
    Experienced User
    28 days ago

    thank you Doreen, but I think I've been using MYOB long enough as a professional partner (circa 1998) to know when something that always used to work doesn't work anymore and as for the latest version - what were the developers thinking of. 

    Nothing fits on my 21.5" screen anymore